Program Manager

Evergreen Posting: Walker-Miller Energy Services is experiencing tremendous growth, and we’re always looking to connect with exceptional talent for future opportunities. If you’re a Program Manager professional, we’d love to hear from you! Please submit your application, and a member of our Talent Acquisition team will reach out when a role becomes available that aligns with your experience.

Walker-Miller Energy Services is a 26-year-old Detroit‑based, core‑values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience‑driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as BEHIVE
.

• B - Boldly Go
• E – Embrace Equity
• H - Humble Confidence
• I - Inclusive Stewardship
• V - Value Reputation
• E - Extraordinary Experience

The energy efficiency Program Manager works directly with clients to ensure deliverables fall within the applicable scope and budget. This requires extensive data analytics and ongoing communication with key stakeholders regarding program performance. The Program Manager will be responsible for development and delivery of potential levers and reporting, along with oversight of field operations to ensure the program meets all goals.

This position accomplishes this through a respectful, constructive, and energetic style, that exhibits our core values.

This list of duties and responsibilities is not all‑inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Lead, embrace and operate within our core values.
• Assist in the development of a QA/QC plan to ensure accurate program results and good evaluation results.
• Thrive in a collaborative environment.
• Function well with a diverse group of communities, clients, and team members.
• Work under frequent time pressures.
• Use good judgment to plan and accomplish goals.
• Escalate all issues and troubleshoot as needed.

• Manage direct reports and oversee program staff where applicable. This includes interviewing, planning, assigning, completing performance evaluations, coaching, mentoring and directing work.
• Complete and manage quarterly program performance evaluations with staff and client.
• Provide daily leadership to program staff including managing program promotions, communication, marketing requests, and assisting team to creatively meet the program's goals.
• Lead and develop team members based on core values‑driven culture that encourages top performance with compassion.
• Develop and implement a plan to attract new customers/energy efficiency service providers to meet program objectives.
• Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers.
• Develop and oversee the processing of program paperwork through designated tracking systems.
• Coordinate with program evaluators to understand evaluation plans and communicate program procedures to staff.
• Be a member of several working groups that will coordinate the program with other organizations working in the program.
• Manage and report KPIs as required to the client, partner, or our company’s management by the requested due date.
• Incorporate “best practice” methods of energy efficiency program implementation.
• Provide a professional appearance appropriate to represent both Walker‑Miller and the client.
• Lead and attend relevant presentations promoting energy efficiency programs.
• Practice effective project management skills in leading the program.
• Manage the utility relationship and serve as an advocate for the client.
• Assist with the preparation of monthly invoices and activity reports as…