Operator Lead

Your Job

The Fiber Optics Group Lead - Second Shift is a hands‐on technical leader responsible for supporting second‑shift fiber optic manufacturing operations while providing direction, training, and technical guidance to production personnel.

This role serves as the primary technical resource on the production floor during second shift, ensuring products are manufactured safely, efficiently, and in accordance with quality standards and customer requirements. The Group Lead works closely with the Production Supervisor, Engineering, Quality, and Technicians to advance team capability, support new product introductions (NPI), resolve technical issues, and drive operational excellence. The position also maintains clear communication and continuity between first‑and second‑shift operations.

You will join a collaborative operations team focused on delivering innovative optical connectivity solutions through operational excellence, continuous improvement, and principled entrepreneurship.

• Provide day‑to‑day technical guidance, support, and direction to second‑shift production personnel

• Assist in coordinating work activities to support production priorities and customer schedules

• Monitor workflow and help address barriers impacting production, quality, safety, and delivery

• Serve as the first point of contact during second shift for operational issues, escalating matters that require supervisor, engineering, quality, or other cross‑functional support

• Facilitate effective shift handoffs between first and second shift, including clear communication of production status, priorities, quality concerns, material constraints, equipment issues, and open actions

• Review second‑shift staffing, work readiness, and available resources; communicate gaps that may affect safety, quality, or delivery

• Document unresolved issues and open actions to ensure appropriate follow‑up by the Production Supervisor or supporting departments

• Train new operators and technicians on manufacturing methods and standard operating procedures

• Assess and provide feedback on operator and technician competency and process understanding, recommending readiness for independent operation

• Support and promote cross‑training initiatives to increase workforce flexibility

• Own the creation, revision, and continuous improvement of work instructions, ensuring they are accurate and reflect current manufacturing processes and product requirements

• Serve as a technical expert for fiber optic assembly and manufacturing processes

• Troubleshoot process, equipment, tooling, and quality issues

• Support root cause investigations and corrective actions

• Recommend improvements to processes, fixtures, tooling, and workflow

• Collaborate with engineering to identify and evaluate alternate components and material substitutions and resolve component‑related issues

• Promote compliance with work instructions, workmanship standards, and customer requirements

• Ensure quality concerns, process deviations, and nonconformances are identified, communicated, and escalated promptly while supporting containment and recommending corrective actions

• Serve as a technical resource during quality investigations, helping evaluate potential causes and recommending actions to prevent recurrence

• Participate in Lean manufacturing and continuous improvement initiatives

• Support the implementation of process improvements, standardised work, organisation, and visual management practices to improve operational efficiency and consistency

• Promote a strong safety culture and lead by example

• Identify and communicate safety concerns

• Abi…