Customer Service Representative - Heritage FS - Gibson , IL

Customer Service Representative

LOCATION:
Gibson City, IL

SALARY: $42,500 - $47,000

Provides customer service and administrative assistance to location manager and other personnel.

• Meets and greets customers and visitors.
• Compiles data and prepares invoices by gathering purchase orders, sales tickets, delivery tickets and load‑out documents for billings using computer‑based programs and software.
• Ensures accurate pricing and maintains record of current price lists.
• Posts billing transactions to accounting records and ensures accurate and consistent billing methods.
• Maintains and reconciles inventory by reviewing shipping documents and bill of ladings to verify product received/returned and transferred in/out and enters product movement.
• Coordinates physical counts of inventory, reconciles inventory variances, and posts inventory transactions.
• Receives and records paid on accounts and prepares and balances daily deposits to sales report. Ensures daily credit of deposit to company's bank account.
• Ensures purchase orders and bills are transmitted to main office.
• Maintain files of certification on part time/full time help.
• Monitor and keep file on spray license for custom applicators and custom operators.
• Coordinates, schedules, and prepares for meetings as requested.
• Answers phone and communicates with appropriate personnel to resolve customer inquiries in a timely manner.
• Demonstrates a high degree of professionalism at all times and ability to maintain confidentiality.
• Pays close attention to detail, prioritizes work daily and displays organization skills to keep up with continuously changing demands.

• Assists managers and sales staff with marketing activities.
• Occasionally may be asked to drive and run local errands.
• Performs other duties as assigned.

• Normally requires a high school diploma or equivalent and 1‑2 years of related work experience.
• Proven team building skills and the ability to work independently and in a team‑oriented environment.
• Proven professional communication, customer service, persuasion, and presentation skills.
• Must be organized and have problem‑solving skills.
• Proven computer skills and the ability to use the computer to enhance employee productivity is a must.

• Demonstrated core competencies including business knowledge, communication, customer focus, decision making, collaboration and skill development.

• Must have and maintain a valid driver’s license.
• Must be able to work hours beyond those considered normal.
• Ability and willingness to participate in required training.

We are dedicated to supporting the long‑term financial well‑being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work‑life balance, employees enjoy generous paid time off (PTO) and paid holidays, giving you time to recharge and focus on what matters most.

Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well‑being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law. In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.

We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as…