Xfinity Retail Service Associate (Naperville, IL

Job Summary

Retail Service Associate supports the store team in delivering a best‑in‑class customer experience across mobile, operational, and transactional activities. This role serves as a go‑to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Provides strong understanding and enthusiasm for technology, especially company products and services, and acts as a go‑to resource who supports the store team in the front and back of the store. Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning, reporting to leadership when exceptions are found. Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner, and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.

Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory. Assists with receiving inventory and properly stocking the back‑of‑house to store standards. Helps the leadership team by conducting the weekly cycle‑count process and looks for opportunities to improve the store count process. Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.

Readily adjusts and adapts to store management priorities and direction, always demonstrating professionalism and integrity. Must be able to carry and lift up to 25‑pound boxes, stand, and move about the store constantly. Maintains regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedules, and overtime as necessary. Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users, and advocates of our game‑changing technology, products, and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors, and our communities.

• Communication
• Customer‑Focused
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Workplace Organization

Base pay: $17.05 per hour. Most sales positions are eligible for a commission under the terms of an applicable plan; most non‑sales positions are eligible for a bonus. Comcast also provides best‑in‑class benefits to eligible employees.

High School Diploma / GED (Required).

None.

0‑2 Years.

Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.