Catering Sales Manager

Description

The Catering Manager will plan weddings, galas, fundraisers and other social functions.

• Meet and exceed revenue and proactive sales activity goals with a profitable and win-win selling approach.
• Acquire referrals from existing accounts and clients.
• Continually target and prospect for new business through telemarketing, individual creativity, community involvement, relationship building and innovation.
• Maintain well‑documented, accurate, organized, and up‑to‑date to serve client and employer in the most expedient, organized, and knowledgeable manner.
• Develop strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.
• Promptly follow‑up on all customer needs and inquiries in an efficient and expedient manner.
• Focus on revenue‑producing activities and maximize selling time by dedicating time on direct sales efforts.
• Represent themselves and the hotel with the highest level of integrity and professionalism, a service‑focused approach, and a caring, sincere attitude always.
• Exhibit a positive team attitude to all hotel departments and maintain open communication with all co‑workers for the best overall performance of the hotel.
• Contribute to the hotel’s overall sales effort during planning and strategy phases through research and knowledgeable input.
• Actively participate in community and trade organizations that most benefit the hotel’s exposure to the community and the hotel’s bottom line.
• Produce and distribute formal hotel communication such as BEOs, resumes, etc. on a regular basis and within agreed upon internal deadlines as needed.
• Work closely as needed with the Banquet Manager and Banquet Captains to ensure and maintain levels of service.
• Greets customers at the start of every event. Make proper introduction and hand‑off with the Event Operations team for the execution of details.
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Ability to operate independently and with a high degree of autonomy requiring excellent organization, time management skills and self‑motivation.
• Perform other duties as assigned or deemed necessary by management.

• Strong and effective sales skills.
• Highly developed customer service skills.
• Effective business writing and presentation skills.
• Reliable transportation and ability to make outside sales calls.
• Ability to work with clients to determine and anticipate needs of the event.
• Ability to work in a fast pace work environment.
• Ability to remain calm under pressure and deal with unexpected situations.
• Ability to work at a fast pace.
• Ability to remain calm under pressure and deal with unexpected situations.

• Catering Sales experience in a hotel is preferred with a proven track record of success.
• High school degree required;
  Bachelor’s degree in Hotel Management or related field preferred.
• Hilton and Delphi experience.
• Working knowledge of Microsoft Office.
• Certified Meeting Planner (CMP) designation a plus, but not required.

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, work schedules will vary according to business needs, including some weekends, night shifts and/or holidays.