Senior Inside Sales Representative Job South Naperville Area area,Illinois USA,Sales

Description Role Overview:

The role of the Senior Inside Sales Representative (ISR), Federal is to maximize the productivity of our Federal Enterprise Sales Teams. Primarily by partnering with and providing support to our team in addition to other Field Sales Coworkers.

Key Areas of Responsibility:

Prepares and distributes product configurations and customer quotes utilizing on-line tools.
Provides accurate and timely ordering of products via SPS and AS400 systems.
Direct interaction with customers to provide order status updates, quotes or other requests.
Ensure all government requirements are followed on orders (DPAS ratings, Due dates, contract requirements)
Ensure proper quote to order conversion for Federal customers.
Works closely with Federal Services and PM team on large projects. Responsible for order management on all rollouts.
Handles return merchandise authorizations.
Coordinate the scheduling of hardware with services.
Customer Service - Providing consistent status updates for orders, quotes or other requests.
To train and mentor new and existing coworkers
Manage contract vehicles for specified customers

Responsibilities:

Understand and maintain in depth knowledge of relevant products, contracts, or Federal requirements.
Utilize internal and external training opportunities to continually develop product knowledge and sales skills.
Complete Partner Product accreditation when applicable.
Build customer relations so you can be 2nd in command when the teams are traveling or out of the office.
Being proactive with providing pertinent information to a client that may affect their business.
Develop good working relationships with internal departments.
Have a high sense of urgency to go above and beyond to provide an extraordinary customer experience.

The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.

Minimum Qualifications

Technology industry experience or 2+ years of sales experience (non-retail)
3-5 years' experience as a CDW ISR or Sr. or Exec Account Manager
Excellent communication skills, detail oriented, effective interpersonal skills, an energetic and enthusiastic individual
Working knowledge of Office applications, SPS, AS400

Other

Required Qualifications

Demonstrate ability to multitask
Confident with customer interactions

Preferred Qualifications

College Degree
Prior experience in selling computer hardware, software, solutions or services is necessary
3+ years of work experience within the Federal Sales segment
Working knowledge of internal CDW systems (AS400 / SPS)
Capability and demonstrated willingness to train a new coworker or mentor an existing coworker
Proven ability to undertake and successfully complete special projects
Deep knowledge of products, configurations, requirements, and programs specific to the Federal Government.
Consistently and independently delivers quality work and receives a high customer satisfaction on annual ISR survey
Professional, mature, team-oriented attitude

Pay range: $50,000- $66,000, depending on experience and skill set
Annual bonus target of $30,000 subject to terms and conditions of plan
Benefits overview:
Salary ranges may be subject to geographic differentials

CDW is committed to being an AI-fluent organization

We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision-making. You don't need to be an expert today;

what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible.

We welcome thoughtful use of AI to expand your…