Sales Enablement Manager

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.

We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that's how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Reporting to the Sr. Director, Sales, the Sales Enablement Manager is responsible for building and leading the Sales Enablement function for OHS's inbound sales organization, owning strategy, design, and execution of onboarding, coaching programs, sales methodology, and performance improvement initiatives. This is a commercially minded, outcomes-driven role — not a traditional training function — where success is measured by business results: faster new-hire ramp, higher conversion rates, stronger product attachment, and improved QA scores.

The role partners closely with Sales Leadership, Quality, Operations, Product Marketing, and Vendor Partners to identify performance gaps, standardize best practices, and build programs that make great selling repeatable and scalable across the organization. The Sales Enablement Manager is also the primary bridge between internal and vendor-facing sales teams, ensuring consistent methodology, certification standards, and enablement materials across all channels.

This position directly supports OHS's revenue objectives by equipping every seller with the tools, skills, and knowledge to perform at their best from day one.

• Own and continuously evolve OHS's consultative sales methodology across all inbound sales channels, ensuring a consistent, repeatable approach from first contact through close.
• Design and own a structured new-hire onboarding program that accelerates ramp time, certifies competency, and drives early-tenure conversion performance.
• Build and operationalize a structured coaching framework that equips frontline sales supervisors to coach consistently and specifically using skill-based feedback.
• Own enablement measurement: build and maintain scorecards tracking conversion rates, revenue per sale, product attachment, new-hire ramp time, QA scores, and playbook adoption.
• Develop and maintain a comprehensive sales playbook and enablement…