Security Manager

Company Description

Dexterra (part of Dexterra Group) is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of.
Work That Matters, People Who Care.

We are seeking an experienced Security Manager to build and lead the security program for a 24/7 workforce accommodation hub supporting more than 4,000 residents, employees, contractors and visitors. The hub functions as a large residential campus, with controlled entrances, lodging, dining and recreation facilities, parking and traffic flows, service deliveries, construction interfaces and continuous operations.

The Security Manager will report to the Hub General Manager, will be the site authority for physical-security operations and the primary security advisor to hub leadership. The Security Manager will align multiple contract security teams under one operating model, establish clear post orders and escalation protocols, manage access and badging, lead incident response and investigations, and use data to continually improve performance.

The Security Manager will lead

• Integrated security operations. Direct the 24/7 security program across gates, patrols, dispatch/control room, resident areas, parking, deliveries, special events and other assigned posts.
• Contractor performance. Set service expectations, validate staffing and qualifications, review schedules, conduct post inspections, manage deficiencies and hold security vendors accountable to contracts and key performance indicators.
• Site security plan. Own the site security plan, post orders, standard operating procedures, emergency response protocols and threat-specific playbooks; keep documents current as occupancy and construction activity change.
• Access, badging and traffic control. Maintain a reliable credentialing and visitor-management program; protect restricted areas; coordinate vehicle screening, deliveries, parking enforcement and safe pedestrian/vehicle movement.
• Incident command and emergency readiness. Serve in the site's incident-management structure; coordinate response to violence, threats, trespass, theft, fire alarms, medical events, severe weather, missing persons, demonstrations and other critical events.
• Investigations and reporting. Ensure incidents are stabilized, documented, preserved and escalated; lead or coordinate investigations, evidence handling, interviews, trend analysis and corrective actions in partnership with HR, Legal and law enforcement.
• Security systems. Oversee operational use and availability of CCTV/video management, access-control, intrusion/alarm, radio, duress and incident-management systems; coordinate maintenance and lifecycle needs with IT and Facilities.
• People leadership and training. Establish a professional, service-oriented security culture; verify orientation, licensing and site-specific competency; coach supervisors; lead drills and after-action reviews.
• Risk and continuous improvement. Conduct security risk assessments, audits and vulnerability reviews; monitor emerging threats; maintain the security risk register and recommend practical mitigations, budgets and capital priorities.
• Stakeholder relationships. Build effective working relationships with hub operations, Safety, HR, Facilities, IT, client representatives, construction teams, emergency medical providers, fire services and law enforcement.

• Five or more years of progressively responsible physical-security experience, including at least three years leading a large site, campus, industrial, hospitality, residential, military, public-safety or contract-guard operation.
• Demonstrated experience managing supervisors and third-party security providers in a 24/7 environment.
• Working knowledge of access control, visitor management, CCTV/video surveillance, radio communications, incident management, patrol…