HVAC Service Technician ; NW Indiana Territory

Who We Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving nearly 2 million customers across 43 states. We partner with 13+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community – delivering real value where people live.

We help homeowners protect the essential systems that keep their homes running – from HVAC, appliances, and electrical to water, sewer, gas lines, and more – so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs – Successful, United, Progressive, Empathetic, and Reliable – because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee‑led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

The HVAC Service Technician I is responsible for completing a variety of tasks associated with quality repair and maintenance of residential HVAC equipment. The HVAC Service Technician will receive routed work from dispatch, will respond to service calls in a timely manner and perform work to the company’s quality expectations. This individual will be expected to participate in the rotating on‑call schedule and accept off‑shift work during peak workload when needed.

All technicians will promote warranty products to American Water customers. This role requires the use of a valid driver’s license to drive a company vehicle and must be refrigerant certified. This individual will be responsible to work and drive safely at all times.

• While the position requires monthly visits at our headquarters in Naperville, this role is field based in northwest Indiana and requires regular travel to customer home locations.

• Understand and comply with all safety policies including calibrating gas Sensit tool every month.
• Reclaim refrigerant for clean and check technicians in his/her territory during the air conditioning season.
• Complete most repairs to furnaces, condensers, humidifiers and accessories with no assistance.
• Complete minor repairs on hydronic systems including maintenance, pump repair or replacement, zone valve repairs, air purging, standard heat exchangers, evaporator coils and seasonal start‑up of the system.
• Master all electrical wiring of furnaces, condensers and thermostats, including high and low voltage wiring.
• Thoroughly understand and comply with inventory policies and procedures. Accountable for use of inventory involving work.
• Complete all tasks sent via the FSA app, including billing customers correctly, ordering parts and materials needed for job completion and handling paperwork properly, timely and legibly.
• Count inventory upon procurement’s request.
• Utilize a variety of analytical techniques to solve problems.

• HVAC certification or vocational/skill training experience in HVAC in lieu of certification.
• Minimum 3 years of HVAC experience preferred.

• Proficiency in Microsoft and Google Suites (Outlook, Excel, Word, Teams).
• iPad use.

• High School diploma, GED, or equivalent work…