HVAC Service Technician ; southern Chicagoland territory

Who We Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving nearly 2 million customers across 43 states. We partner with 13+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.

We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

The HVAC Service Technician I is responsible for completing a variety of tasks associated with quality repair and maintenance of residential HVAC equipment. The technician receives routed work from dispatch, responds to service calls in a timely manner, and performs work to the company’s quality expectations. The role requires participation in a rotating on-call schedule and taking off-shift work during peak workloads when needed.

All technicians promote warranty products to American Water customers. The role requires a valid driver’s license, use of a company vehicle, and a refrigerant certification. The technician must work and drive safely at all times.

• While the position requires monthly visits at our headquarters in Naperville, it is field based in southern Chicagoland and requires regular travel to customer home locations.

• Understands and complies with all safety policies including calibrating gas Sensit tool every month.
• Responsible for reclaiming refrigerant for clean and check technicians in his/her territory during the air conditioning season.
• Can complete most repairs to furnaces, condensers, humidifiers and accessories with no assistance.
• Can complete minor repairs on hydronic systems including maintenance, pump repair or replacement, zone valve repairs, air purging, standard heat exchangers, evaporator coils and seasonal start-up of the system.
• Mastered all electrical wiring of furnaces, condensers and thermostats, including high and low voltage wiring.
• Thoroughly understands and complies with inventory policies and procedures and is accountable for use of inventory involving his/her work.
• Can complete all tasks sent via FSA app including billing customers correctly, ordering parts and materials needed for job completion and handling paperwork properly, timely and legibly.
• Must be able to cycle count inventory upon procurement’s request.
• Ability to utilize a variety of analytical techniques to solve problems.

• HVAC certification or vocational/skill training experience in HVAC in lieu of certification.
• Minimum 3 years of HVAC experience preferred.

• Proficiency in Microsoft and Google Suites (Outlook, Excel, Word, Teams).
• iPad use.

• High School diploma, GED, or equivalent work experience required.

• PA Certification Type 1 and 2 or Universal required, or equivalent vocational skill/training experience.

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total well-being. The base pay range for this position is $20.43 - $27.64 hourly. The specific pay…