Broker, Transportation, Freight

Position:
Operations Manager – Full Time, 40 hours per week. Reports to the Koch Logistics & Warehousing Operations Manager.

Act as liaison between shippers and carriers. Find truckload carriers in specified region or lane, negotiate rates and delivery terms based upon the requirements of the shipment. Consolidate freight into multiple stops using Koch Logistics cross dock facilities.

• Generate new leads with trucking companies and solicit new prospects using industry tools, such as DAT, PC Mile and Truckstop.
• Develop strong, professional relationships with carrier contacts.
• Qualify carriers as necessary per government and company regulations.
• Work with shippers, carriers, and dispatchers to manage schedules.
• Provide current and prospective customers with shipping quotes.
• Maintain freight files and customer receipts (i.e., rate confirmation).
• Support after hours phones as scheduled.
• Create, coordinate, and manage pick‑up and delivery schedules, coordinating with shippers, carriers, dispatchers, and customers.
• Resolve freight discrepancies and customer concerns professionally, and keep relevant parties apprised.
• Manage multiple deliveries and process spot requests.
• Directly contact consignees for loads that require appointments or notification and follow up with carrier to ensure freight has delivered as scheduled.
• Promptly enter data into computer so that billing can be completed.
• Arrange for load storage with necessary agents directly.

• Serve as a representative of the Company, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public.
• Cross‑train as required.
• Perform additional duties and projects as assigned.

• Secure, climate‑controlled office environment.
• Overtime and after‑hours support expected, especially during peak season.

• None.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.