Entry Level Courier

Company Overview

The technology and support needs of school districts have evolved dramatically in recent years. Thriving in today's fast-paced world of digital transformation requires more than just a technology provider. It takes a true technology partner, one with a sincere commitment to serving communities and the next generation of students.

Full-time

We are seeking reliable and motivated Entry Level Couriers to support our growing operations. As a Courier, you will represent Virtucom by transporting devices, documents, and equipment between clients and our facilities. You will play a vital role in ensuring the timely, secure, and professional handling of technology critical to K-12 education.

We are currently in the process of getting our Naperville Facility set up and this is the pre‑opening recruitment. We plan to have our facility open no later than the end of Q2, 2026. No prior courier experience is required. Only a valid driver’s license, a clean driving record, and a commitment to customer service and reliability.

• Pick up warrantied devices from clients and return them to Virtucom in a timely and professional manner.
• Verify and document device contents, ensuring items are properly labeled and secured for transport.
• Safely load, unload, sort, and organize deliveries.
• Operate company‑supplied cargo vans responsibly, following all traffic laws and safety procedures.
• Use navigation systems to plan and execute efficient delivery routes.
• Maintain accurate records of all pickups and deliveries using company tools.
• Communicate promptly with dispatchers, fleet managers, and teammates to ensure on‑time completion of assignments.
• Report any issues, delays, or mechanical concerns immediately to the appropriate team members.
• Adhere to all company policies regarding safety, data security, and confidentiality.
• Deliver professional, courteous service when interacting with clients and school staff.
• On days where there are no courier services, you are expected to assist other units within the department.

• Ability to operate hand trucks, pallet jacks, and other warehouse equipment.
• Ability to lift or move heavy product(s) up to 50‑75 lbs while using dollies/bins.
• Understanding of web‑based applications and adaptability to software updates.
• Basic computers and networking skills.
• Strong knowledge of MS Windows, Google Suite, and Android OS.
• Ability to interact with clients in a professional manner.
• Document all service requests as per company guidelines.
• Knowledge of commonly used tech support concepts, practices, and procedures.
• Strong customer, administrative, and organizational skills.
• Sense of urgency to resolve tasks/projects, meet or exceed service level agreements (SLA), and possess good communication and customer satisfaction skills.
• High level of time management.

• Valid driver’s license and clean Motor Vehicle Record (MVR).
• Must pass a comprehensive background check.
• Reliable transportation and flexibility to work varying schedules.

• Previous warehouse, delivery, or operational experience.
• Familiarity with basic technology support practices.

• Competitive Compensation
• Ability to convert from hourly to salary after a 90‑day probationary period
• 401(k) plan with 4% company match
• Medical, dental, and vision insurance
• Company paid holidays
• PTO package upon conversion (vacation, sick, and personal days)
• Opportunity for career advancement with promotion from within
• Comprehensive on‑site training
• Company 401(k) offered at 6‑month tenure
• Medical insurance offered month following Department of Health conversion
• Company paid holidays applies to employees converted to salary

$16 - $19.23/hour or $33,300 - $40,000/year