Esports Media Consultant and Lab Assistant - PCSS

Job Summary

PC Support services is looking for a creative, marketing savvy student, with moderate technology experience to serve in a dual role as both a Social Media Consultant for Seton Hall’s Esports Team and the Lab Consultant for our Esports Lab.

• Support the E-Sports teams to develop and implement outreach and promotional campaigns to boost brand engagement.
• Assist with the design and execution of social media campaigns.
• Submit events onto SHU Planner.
• Promote events.
• Report SHU Esports news (updates, upcoming matches, and post-match game score, highlights, etc.).
• Work as a member of a team to create social media posts and promote community engagement across social media accounts (Twitter, You Tube, Twitch, Facebook, IG, etc.).
• Track social media engagement to identify high‑performing ideas and campaigns for scalability.
• Support esports teams at live and online events via graphics and posts.
• Take pictures and record videos during matches and other events to be developed into content for social media sites.
• Complete other digital media projects as assigned.

• Provide excellent customer service, technology assistance, and facility preparation for instruction, gaming, coaching, and collaboration.
• Interact with lab patrons and aid end-users by answering questions and troubleshooting technical issues.
• Prepare the lab for games/classroom instructions as requested, open/close the facility, and be available to work nights and weekends.
• Have a basic knowledge of computer games, be qualified in resolving basic technology and gaming issues, and be familiar with standard software and hardware.

• Must be a current Seton Hall student.
• Basic knowledge of Windows operating systems and MS Office. Knowledge of SPSS and other software used on the SHU campus is also useful.
• Possess an understanding of the Esports ecosystem (games, platforms, peripheral devices, esports and gaming trends, etc.).
• Basic knowledge of popular social media platforms and Esports channels/sites.
• Should possess some basic photo‑editing and video‑editing skills.
• Familiarity working with database applications and querying information.
• Be a creative and detail‑oriented individual, capable of working collaboratively and taking initiative.
• Possess strong written and verbal communication skills, along with proficient organizational and problem‑solving skills.
• Possess past customer service experience.

Carrying reams of paper as needed to stock printers.

Marsha Philemon

Not Required

Seton Hall University is committed to programs of Equal Employment Opportunity (EEO).