Simulation Operations Specialist

Job No: 497327

Full Time/Part Time: Full-time

Location: Interprofessional Health Sciences

Categories: Administrator

Under the direction of the Administrative Director for the Clinical Simulation and Education Center, the Simulation Operation Specialist will serve an essential role in simulation programs in the Simulation Center at the Interprofessional Health Sciences Campus. This in-person role will provide hands‑on expertise to facilitate and support simulation experiences. The Operations Specialist will prepare, maintain, and facilitate repair of simulator software and hardware, task trainers and related items for enhanced realism.

The Operation Specialist works to ensure the smooth operation of every aspect of each SIM experience from start to finish. Customer service skills are an essential component of this role since simulation experiences are offered to current and future students, guests and visitors, and alumni of the University.

• Ensure the smooth operation of simulation experiences, including developing technology infrastructure as required based on the objectives of the events. Serve as simulator operator by programming, testing, running, and video capturing scenarios, assuring that the facility and equipment is set up for teaching and assessment sessions. Program and maintain manikin‑based simulation software and equipment for all simulation sessions. Be a technology resource for standardized patients, students, and faculty during simulation experiences.
  
  Be a liaison to faculty and for accessing the recording systems and archived simulation recordings. Procure materials and consumable supplies to support simulation experiences, as needed. (40% of time)
• Prepare spaces, equipment, simulators, for enhanced realism. This may include set‑up with medical equipment, moulage, case materials for use in the simulation. Participate in shared tasks related to preparation of task trainers, maintenance of simulation equipment, organization of equipment, inventory control, and laundry management for the building. Train faculty and other Simulation Center staff in the operational aspects and equipment of simulation.
  
  (25% of time)
• Facilitate and conduct routine maintenance and install software and hardware upgrades and maintain functionality of manikin components as directed by manufacturer support. Troubleshoot equipment as needed. Participate in technical training as necessary; attend conferences to stay current with simulation technology. (10% of time)
• Create innovative ideas, evaluate new equipment, and identify opportunities for technological improvement and integration into healthcare education. Communicate in a positive, professional manner with faculty instructors, students and stakeholders of the Simulation Center. Serve as a liaison between IT and the Hackensack Meridian Health School of Medicine. Assist with other special projects, open house and other initiatives as needed. (10% of time)
• Establish and maintain vital records and statistics as they pertain to simulation and assist in securing all data according to university IT, Seton Hall University, and Clinical Simulation and Education Center policies and procedures. Assist in ensuring HIPAA and FERPA rules are followed. (5% of time)
• Support simulation programming for research‑related activities that are initiated by the academic departments or are funded through grants. These activities may take place in the evenings or on weekends with advanced notice. To comply with these off‑hour requirements, the individual will be expected to have certification in Healthcare Simulation. (10% of time)

• Specialized knowledge or training:
  Understand the use and operation of different simulator technologies ranging from anatomic models and task trainers to screen‑based simulations to full‑body patient simulators and virtual reality surgical simulators. Maintain proficiency in existing and emerging technologies, including basic theory, design and implementation. Knowledge of medical terminology and human anatomy/physiology. Knowledge of the healthcare documentation systems.
• Analytical:
  Ability to assess, troubleshoot…