Music School Lead Office Staff

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Health reimbursement benefit through QSEHRA
• Performance‑based bonuses
• Weekly paid music lesson
• Supportive leadership and comprehensive training
• Work in an energetic environment filled with music and creativity

Encore Music | South Pasadena, CA

Lead a team. Support families. Help hundreds of students thrive through music.

At Encore Music, we believe music lessons change lives. For over a decade, we’ve helped students of all ages build confidence, discipline, creativity, and joy through exceptional music education. Today, we proudly serve over 500 weekly students across our South Pasadena and San Marino locations.

We’re looking for a highly organized, people‑focused, and proactive Lead Office Staff member to help lead our front office operations and support our growing team. This is an excellent opportunity for someone who enjoys leadership, operations, customer service, problem‑solving, and creating exceptional experiences for families.

• Full‑time, stable position with growth opportunities
• Leadership role within a growing local business
• Positive, family‑oriented workplace culture
• Meaningful work helping students and families succeed
• Paid time off
• Health reimbursement benefit through QSEHRA
• Dental insurance options
• Performance‑based bonuses
• Weekly paid music lesson
• Supportive leadership and comprehensive training
• Work in an energetic environment filled with music and creativity

Starting Pay: $22‑$25 per hour

Benefits include:

• Up to $200/month Health Insurance Reimbursement through Encore Music’s QSEHRA program
• 40 hours of Paid Time Off (PTO) annually
• Dental Insurance through AFLAC
• Performance‑based bonus opportunities
• Paid weekly 30‑minute music lesson
• Professional development and advancement opportunities

Regular

Schedule:

Monday–Friday, 12:00 PM – 8:00 PM (Approximately 40 hours per week)

Saturday On‑Call Expectation: The Lead Office Staff serves as the designated on‑call administrative contact on Saturdays in the event of administrative staff absence, illness, emergency, or unexpected scheduling coverage needs. Saturday hours are 8 am‑4 pm.

The Lead Office Staff serves as a key operational leader within Encore Music. This individual helps oversee daily office workflow, supports and coordinates office staff, ensures high‑quality customer service, and assists leadership with the successful execution of day‑to‑day operations.

• Oversee daily office workflow and front desk operations
• Ensure administrative processes are completed accurately and on time
• Assist with scheduling and operational coordination
• Support enrollment, billing, customer service, and administrative systems
• Maintain organization of records, communications, and office procedures

• Manage full‑time office staff who support, coordinate, and assist the other office staff
• Serve as a primary resource for office‑related questions
• Help maintain consistency in policies, procedures, and communication standards
• Foster a positive, collaborative, and productive work environment
• Support leadership initiatives and operational improvements

• Provide exceptional customer service to students and families
• Maintain prompt and professional communication standards
• Help resolve questions and concerns effectively
• Ensure a welcoming and positive front office experience

• Ensure accuracy and completion of recital tracking, reporting, and sign‑up records
• Coordinate with faculty and office staff regarding recital administration
• Support special events, projects, and seasonal initiatives

You are someone who:

• Loves helping people and building relationships
• Is naturally organized and detail‑oriented
• Thrives in a fast‑paced environment
• Enjoys leadership and supporting a team
• Communicates clearly and professionally
• Takes ownership and follows through consistently
• Is calm under pressure and solutions‑focused
• Enjoys creating systems and improving processes
• Can balance multiple priorities effectively
• Brings…