Part Time; Associate Banker, South Pasadena Branch, South Pasadena, CA Bilingual Span

Job Description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality. You will use the latest banking solutions and cutting‑edge financial technology combined with friendly and attentive service to deliver exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions to help them achieve their financial goals.

• Create a welcoming environment by delivering attentive and friendly service, greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, checking clients into the waiting queue, and scheduling or canceling client meetings.
• Exceed client expectations by providing account servicing and maintenance, opening new accounts, and complying with all policies, procedures, regulatory and banking requirements.
• Educate and assist clients with day‑to‑day banking transactions, including the use of technology self‑service options such as the Chase Mobile App, , and ATMs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions—partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or other equipment while adhering to all bank policies and procedures.

• Ability to put clients first and exceed their expectations—delivering attentive and friendly service and creating a welcoming environment.
• Ability to build trusted relationships—demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients—communicating clearly and politely to understand and help and anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail—providing a consistent client experience.
• Ability to elevate the client experience—working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Reading and speaking in both English and Spanish fluently are required for this role.

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase’s review of criminal conviction history, including pretrial diversions or program entries.

We are an equal‑opportunity employer. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead the U.S. in credit card sales and deposit growth and rank first in customer satisfaction.