Front Desk Agent - Hampton Inn South Plainfield

We are currently looking for a Night Auditor to join our Front Desk Team at Hampton Inn by Hilton, South Plainfield. The hotel has 107 guest rooms, is located off I-287/I-95 in South Plainfield, and is close to Rutgers University and the New Jersey Convention and Exposition Center.

• Greeting guests and completing the check‑in/check‑out procedure through the Property Management System while obtaining and storing pertinent information.
• Handling cash, credit card information, and goods at the property.
• Identifying the needs of each guest, providing relevant information regarding hotel services and amenities, and responding to all guest requests in a timely manner.
• Taking reservations from incoming callers, inputting all pertinent information into the hotel management system, and updating or canceling reservations as requested.
• Organizing previous shift paperwork, closing and balancing all room accounts and vouchers, investigating and analyzing out‑of‑balance situations, and running trial balance reports for the night audit.

• Customer Service experience in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, Property Management System, Word, and Excel strongly preferred.
• Must have a valid driver's license and an acceptable driving history subject to company approval.
• Typical schedule:
  
  Overnights, 11 PM–7 AM. Weekend availability needed.

• Paid Weekly (Every Friday)
• $18.50 /hr
• Competitive 401(k) Retirement Savings Plan with generous employer match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company‑Paid Life Insurance
• Company‑Paid Short‑Term Disability Insurance
• Long‑Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts for you, your friends, and family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.