Director, Order to Cash

Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title:

Director, Order-to-Cash (Genewiz)

Location:

South Plainfield, NJ (4 days on-site)

Shift: M-F 9am-5pm

At GENEWIZ, from Azenta Life Sciences, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. GENEWIZ is a global leader in multiomics and synthetic solution services with headquarters in South Plainfield, NJ and offices and operations worldwide.

We empower our customers’ research by providing high-quality, precision-based solutions from discovery through clinical development, enabling scientists to make breakthroughs faster and more efficiently. Key services include Next Generation and Sanger sequencing, gene synthesis, gene-to-discovery solutions including antibody production, viral packaging and mRNA synthesis. Together with our customers, we can be the partner of choice for life science communities worldwide, driving advancements that foster innovation across the globe.

The Director, Order-to-Cash (O2C), Genewiz, will lead the end-to-end O2C function, including billing, cash applications, collections, accounts receivable (AR), customer inquiries, quarterly reporting, controls & compliance, and process transformation. This role is accountable for improving cash flow, working capital performance, billing accuracy, and the customer experience while transforming a complex, high-volume, O2C environment into a scalable global operating model.

• Lead a globally blended organization of approximately 20 team members
• Manage 4–6 functional leaders across billing, collections, cash applications, AR, and process transformation
• Oversee shared services delivery across regions, towers, service levels, and operational performance metrics
• Lead invoice generation, delivery, accuracy, credit memo processing, across automated and manual workflows
• Oversee customer portal management across multiple platforms and monitor upload performance.
• Manage billing controls, customer-specific billing requirements, month-end requirements, system exceptions, and third-party order processing.
• Partner with Sales, Operations, IT and other organizations to resolve recurring issues caused by upstream data.
• Lead a blended internal and shared services billing team of approximately 4–8 resources supporting regional billing requirements
• Drive improvements in invoice accuracy, billing cycle times, and customer inquiry management.
• Develop and execute collections strategy across customer segments, regions, risk profiles, and account ownership models
• Own AR aging performance, overdue balance reduction, collection prioritization, escalation processes and bad debt exposure management
• Coordinate dispute resolution with cross-functional organizations to accelerate collections.
• Manage order hold processes to balance business risk and customer satisfaction.
• Manage a team of approximately 6 – 15 collectors to drive portfolio optimization and increase collection effectiveness.
• Improve DSO, dispute aging, collector productivity, documentation of activities and commitments, cash forecast reliability, and customer outreach discipline
• Oversee timely and accurate cash applications across ACH, wire, credit cards, lockbox, and electronic payment channels.
• Design and implement an end-to-end unapplied cash management process.
• Drive enhancements to reduce intercompany journal processes for shared customer payments
• Lead a shared services-based cash applications team of approximately 3–6 resources, with internal process ownership and cross functional collaboration.
• Drive improvements in cash posting accuracy, unapplied cash reduction, credit card processing, and…