Customer Sales Associate

Work Location

On‑site (5 days).

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add‑on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Execute quote and order management processes with a high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery—entering quotes and invoices and following through on fulfillment.
• Assist with warehouse/inventory management work as needed.
• Exercise flexibility to work overtime/weekends as required.

• High School Diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast‑paced, customer‑focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Annual base salary range: $47,600.00 – $96,039.99. Compensation type: hourly incentive eligible: yes; sales commission eligible: no. Actual compensation will depend on seniority, merit, geographic location, education, experience, travel requirements, union designation, and other factors.

Benefits kick in on Day One and include health insurance, holistic wellness programs, fertility coverage, adoption/surrogacy assistance, 401(k) match up to 8% company contribution, paid time off (15 vacation days, 9 paid holidays, 3 floating holidays, sick leave and options for volunteer and parental leave), educational and training opportunities, tuition assistance, student debt support, and more. Benefit offerings may vary by region, business alignment, union involvement and employee status.

Yes. Roles may require additional drug screening.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

We are committed to providing reasonable accommodations to candidates and employees. To request an accommodation, please contact us at: