Claims Administrative Support

At One America Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

This position supports One America Financial Claims teams by ensuring timely, accurate administrative support that helps customers feel secure and cared for.

Claims Admin is responsible for contributing to the overall success of One America Financial objectives by helping our customers maintain a sense of security and their well-being by effectively providing timely and accurate administrative support to the One America Financial Claims teams.

• Claims Processing Support
  :
  Request, verify, and collect claim documentation via phone or written communication.
• Workflow Adherence
  :
  Follow established procedures and maintain high-quality standards.
• Data Entry
  :
  Input claim data across various lines of business (e.g., annuity, disability, life insurance).
• Customer Service
  :
  Provide consistent, empathetic service across all customer groups.
• Documentation
  :
  Maintain clear and compliant records of all communications and claim activities.
• Correspondence
  :
  Communicate with stakeholders (agents, beneficiaries, physicians, etc.) while maintaining confidentiality.
• Team Collaboration
  :
  Support team goals and participate in projects.
• Adaptability
  :
  Embrace change, suggest improvements, and support innovation.

• Bachelors Degree and/or minimum of 1 year working in a fast-paced office environment preferred.
• Knowledge of insurance administration terms and process is a plus.
• Working knowledge of Microsoft Word and Outlook.
• Familiarity with claim processing systems and administrative platforms preferred.
• Time management and ability to prioritize tasks.
• Accurate data entry and document management skills.
• Empathy and responsiveness in customer interactions
• Ability to learn and adapt to new software tools.
• High School Diploma required, or any combination of education and experience which would provide an equivalent background.

Salary Band: 01B

This selected candidate will be expected to work hybrid in Portland, ME, or Indianapolis, IN. The candidate will also be expected to physically return to the office in Maine as business needs dictate or for team building and collaboration.

We offer a comprehensive total rewards package designed to support you both at work and l‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (
  * Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that One America Financial does not have any offices located in the State of New York and One America Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer:
American United Life Insurance Company (“One America Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal,…