Operations Claims Training Manager

Employee Benefits Operations Claims Training Manager

Job Category :
Operations in Force

Requisition Number : EBOPS
006494

• Posted :
  September 21, 2026
• Full-Time
• Hybrid

Showing 1 location

RO Portland ME
South Portland, ME 04106, USA

At One America Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

Job Summary

The Employee Benefits Operations Claims Training Manager provides strategic leadership for learning, capability development, and workforce readiness across Business Operations and Claims. This role establishes and executes learning strategies that align capability-building initiatives with organizational priorities and support business performance, quality outcomes, operational excellence, and future workforce needs. Through partnership with leaders, SMEs, Quality, Compliance, and Operations, the role develops and sustains a comprehensive learning ecosystem that accelerates proficiency, strengthens organizational capability, and enables successful business transformation.

Leveraging expertise in instructional design, adult learning, learning technologies, and performance enablement, this role identifies capability gaps, designs scalable learning solutions, reinforces skill application, and evaluates learning effectiveness through performance data, quality insights, learner feedback, and business outcomes.

Primary Responsibilities:

• Develop and maintain a multi-year learning and capability strategy aligned to business objectives, workforce plans, operational priorities, and organizational transformation initiatives.
• Establish learning standards, governance, and prioritization processes to ensure resources are focused on the highest-impact business opportunities.
• Analyze organizational capability trends, quality outcomes, performance data, workforce readiness indicators, and future skill requirements to identify strategic learning priorities.
• Partner with senior leaders to develop capability road maps supporting succession planning, career development, leadership readiness, and organizational effectiveness.
• Define and monitor learning KPIs, capability metrics, and business impact measures to evaluate learning effectiveness and return on investment.
• Evaluate emerging learning technologies, methodologies, and industry best practices to improve learning effectiveness, scalability, and learner engagement.
• Provide leadership and oversight for the design, development, delivery, evaluation, and maintenance of learning solutions supporting onboarding, upskilling, cross-training, systems training, process changes, and targeted performance improvement initiatives.
• Consult on and review learning content, curricula, assessments, job aids, and performance support tools to ensure alignment with instructional design standards, business objectives, and learner needs.
• Partner with Subject Matter Experts, Quality Assurance, Compliance, Operations, and business process teams to ensure learning solutions align with current policies, procedures, regulatory requirements, and operational practices.
• Use quality insights, operational performance data, learner outcomes, and stakeholder feedback to identify capability gaps and recommend learning and performance improvement strategies.
• Lead learning-related projects, curriculum modernization efforts, and content governance activities to ensure training resources remain accurate, accessible, and aligned with business changes.
• Provide mentoring, coaching, and guidance on instructional design practices, adult learning principles, learning technologies, and performance enablement strategies.

Required Education and/or Certifications

• Bachelor's degree or equivalent combination of education and relevant experience.
  • High School Diploma required, or any combination of education and experience which would provide an equivalent background.
• Training in instructional design, adult learning, learning technology, or multimedia development.
• Authoring software certification or equivalent experience preferred.

Required Work Experience

• Working knowledge of instructional design methodologies such as ADDIE, SAM, or similar approaches.
• Experience using learning technologies or…