Network Administrator

The Network Administrator supports the operation, maintenance, and security of the university’s wired and wireless network infrastructure, enterprise voice services, and collaboration platforms. This position monitors network performance, administers network and voice technologies, resolves connectivity issues, supports infrastructure projects, and collaborates with campus stakeholders to ensure reliable, secure, and effective technology services across all university locations.

UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

• Multiple health and dental plan options, plus vision coverage.
• Up to 8% retirement plan match.
• Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year.

• UNE tuition waiver for employees, spouses, and domestic partners.
• UNE tuition waiver for dependents of employees with 1 year of full-time service.
• 50% tuition reduction if less than 1 year of full-time service.
• Monitor, maintain, and support wired, wireless, and voice network infrastructure to ensure availability, performance, and reliability.
• Perform network configuration, maintenance, upgrades, and device lifecycle activities in accordance with established standards.
• Maintain network hardware inventories, documentation, and operational records.
• Collect and analyze performance and utilization data to support capacity planning and operational improvements.

• Support installation, configuration, troubleshooting, and maintenance of network equipment, wireless services, and network-connected devices.
• Diagnose and resolve connectivity, performance, and service issues; diagnose complex problems as appropriate.
• Assist with network expansion, refresh, and modernization projects.
• Support physical network infrastructure, including cabling, telecommunications spaces, and equipment deployment.
• Administer enterprise voice and collaboration platforms, including user provisioning, licensing, device management, and service configuration.
• Support telephony, conferencing, and collaboration technologies to ensure reliable communication services.
• Troubleshoot call quality, conferencing, and endpoint issues and coordinate vendor support when necessary.
• Maintain accurate records and documentation related to voice and collaboration services.

• Support network security operations, access management, remote connectivity services, and vulnerability remediation efforts.
• Assist with security investigations, incident response activities, and compliance initiatives.
• Apply security best practices and institutional policies to all network administration activities.

• Provide Tier I and Tier II support for network, voice, and connectivity-related incidents and service requests.
• Resolve issues within established service expectations and document troubleshooting activities and resolutions.
• Participate in outage response, maintenance activities, and after-hours support as assigned.

• Maintain network diagrams, inventories, configuration…