Account Coordinator - FSP Group

Overview

Account Coordinator - FSP Group Benefits at Combined, a Chubb Company. Combined Insurance is seeking an Account Coordinator to join a fast-paced, high-energy environment with a long-standing history in the insurance industry. The role supports the Family Security Plan (FSP) relationship with administrative tasks, data processing, and customer support to the FSP book of business.

• Partner with Sr, FSP Account Coordinator to handle all new group setup and changes in setup, such as adding states to existing groups, in policy administration systems for FSP initiatives for all benefits offered.
• Process enrollment, member changes, and general administrative tasks, including clearing all errors from administrative queues as required.
• Screen and release all applications that do not have pre-existing medical conditions or do not require a review by an Underwriter.
• Monitor pending business and ensure applications are reviewed within the department’s established time service standards.
• Process benefit changes for the FSP block of business.
• Review and process decisions on all reinstatement requests that do not require underwriting approval.
• Apply knowledge of products and services to provide customer-centric outcomes.
• Work with internal and external parties to research and resolve issues and report resolutions.
• Handle telephonic and written customer requests and work item cases within defined time parameters and department SLAs. Support other projects and duties as assigned.
• Demonstrate problem solving, initiative, adaptability, and a results-oriented approach in daily work.

• Strong organizational, interpersonal, and customer service skills.
• Ability to multitask and manage multiple priorities on time.
• Strong problem-solving skills.
• Ability to partner with internal and external resources to solve issues.

• High School Education
• 0-3 years of customer service experience, preferably in insurance, financial, or professional services
• Strong interpersonal skills to encourage team cooperation
• Strong organizational and time-management skills
• Intermediate skill using Microsoft Office suite and Microsoft Outlook

As a Chubb corporate employee, you have access to a comprehensive benefits plan designed to meet your needs and help you reach your financial goals. Details are provided by Chubb and include:

• Health insurance
• A company-match 401(k) plan
• Disability insurance
• Life insurance

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental insurance products in North America. Headquartered in Chicago with a satellite office in Columbia, SC, Combined has a long history in the industry and is committed to helping customers understand and access supplemental insurance.

Chubb is a world leader in insurance with operations in 54 countries, offering a wide range of insurance products and services worldwide.

• Seniority level:
  Associate
• Employment type:
  
  Full-time
• Job function:
  Customer Service, General Business, and Business Development
• Industries:
  Insurance