Clinical Manager | Family Medicine | South Portland, ME | $5,000 Sign-On Bonus

Clinical Manager | Family Medicine | South Portland, ME | 40-Hours

Job Category: Management

Requisition Number: CLINI
004804

• Posted :
  July 21, 2026
• Full-Time

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Working under the general supervision of the Associate Director of Clinical Operations, this position is accountable for workflow and the overall management of clinical operations to deliver exceptional clinical care, superb customer service, and to maximize Physician and Staff satisfaction. This position oversees a dynamic interdisciplinary team and works closely with the Practice Managers and Department Chiefs to ensure the delivery of high-quality clinical care.

Key responsibilities include overseeing the implementation and maintenance of a clinical competency program, developing, and mentoring clinical teams, leading efforts to improve clinical workflows across practices, and improving patient experience and clinical outcomes via LEAN Six-Sigma processes.

CORE RESPONSIBILITIES:

Clinic Operations:

• Fosters practices that support Inter Med’s ability to deliver accessible, reliable, and affordable care.
• In coordination with the Department Chiefs and Senior Leadership teams, develops policies and procedures to support department functions.
• Develops a system for objectively monitoring department performance and creatively seeks solutions to foster quality improvement.
• Utilizes data and best practice research to evaluate existing and recommend new patient/clinical policies, procedures, processes, or trainings based on trends and benchmarks.
• Develops and maintains an open and effective line of communication with physicians and staff to embrace and lead change management.
• Maintains appropriate levels of medical supplies and other inventories pertinent to overall operations and patient care.
• Acts as a clinical resource, coach, and mentor to all clinical staff, leads by example and works to create an environment that fosters excellence in clinical care, peer support and teamwork.
• Assists with patient complaints including review/root cause analysis, documentation, service recovery efforts, and addressing underlying issues.
• Present for all clinical interviews, with some crossover for administrative, physician and NPPA.
• Oversees the Quality Assurance Program.
• To ensure the highest quality care for our patients, the Clinical Manager will:
• Demonstrate a comfort with using data to drive decisions.
• Proactively monitor the effectiveness of quality improvement initiatives.
• Assess patient feedback and identify areas for targeted improvement.
• Works closely with the Department Chief and other Senior Leadership to implement quality improvement efforts.

LEADERSHIP COMPETENCIES

• Overall accountability and management of staff
• Regularly assess developmental opportunities for staff, coach staff to enhance performance, and support staff in learning and applying new skills and competencies.
• Coordinate and monitor staffing levels and labor efficiency.
• Approver for staff payroll biweekly in accordance with payroll department guidelines and schedule.
• Mentors and counsels' staff to include initiating Performance Improvement plans.
• Works with the Compliance and Human Resources teams to assure compliance with State, Federal and OSHA (Occupational Safety and Health Administration) requirements for staff.

Leadership

• Models behaviors that demonstrate service excellence to staff and focus on the patient as the primary customer.
• Leads Lean Six Sigma initiatives for the department to foster a culture of continuous improvement.
• Fosters intra-departmental support and collaboration between all sites.
• Monitors department performance and creatively seeks solutions to foster quality improvement.
• Develop and maintain an open and effective line of communication with employees.

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