Intake Coordinator - Criminal Justice Program

Overview

Odyssey House is seeking a Full-Time Intake Coordinator for our Criminal Justice Program!

Summary: The Intake Coordinator is the first point of connection for clients entering our recovery programs. This role blends compassion with precision — ensuring individuals feel welcomed and supported while maintaining accurate records, organized systems, and smooth coordination across teams.

We are looking for someone highly organized, technically confident, and detail-oriented who thrives in structured environments and understands the importance of both data integrity and human care.

Odyssey House’s Core Values

• Integrity (I) – We do what is best for the clients and community. Always
• Wholeheartedness (W) – We are sincere in our commitment towards a better life for all.
• Connection (C) – We seek opportunities to engage with one another.
• Personal Growth (G) – We are curious about how to be better versions of ourselves.

Location: South Salt Lake City

Schedule: Monday - Friday 8 am - 4 pm

Full-Time Benefits Include:

• $9,000/year tuition eligibility
• Paid continuing education/training opportunities
• Monthly incentives and awards
• Casual dress and atmosphere
• Health insurance: medical, dental, vision, FSA, long & short-term disability
• Competitive 403b match after 1 year
• Accrue up to 34 paid days off annually
• Wellness perk: convert ½ of unused sick time to vacation at year-end
• Sabbatical program after 5 years of service (we pay you to take a vacation!)
• On-demand pay – access earned wages early (conditions apply)
• Extra time off & gift packages for employees after 90 days
• 24/7 Employee Assistance Program (EAP) for mental health and more

Client Intake & Communication

• Serve as the liaison between Jail staff and courts regarding new clients
• Serve as the primary contact for new referrals and program inquiries
• Conduct intake screenings and collect required documentation
• Schedule assessments, orientations, and program placements
• Maintain professional, trauma-informed, and recovery-aware communication

Data & Systems Management

• Enter and maintain accurate client data in databases and tracking systems
• Manage spreadsheets for referrals, enrollment status, waitlists, and reporting
• Ensure documentation compliance with organizational and funding requirements
• Generate routine reports for program and leadership teams

Coordination & Administration

• Collaborate with case managers, clinicians, and program staff to ensure smooth onboarding
• Track deadlines, follow-ups, and required paperwork
• Maintain organized digital and physical files
• Support audits and program reporting needs
• Maintain client updates and information to courts, legal and collateral contacts

Key Strengths for Success

• Systems thinker who loves order and clean processes
• Calm under pressure and able to juggle multiple priorities
• Follow-through driven — things don’t fall through the cracks
• Comfortable with both people-facing and data-focused work

Why This Role Matters

Your work ensures individuals entering recovery experience a smooth, respectful, and well-supported start — while the organization stays compliant, efficient, and mission-focused. You help build the bridge between people seeking help and the services that change lives.

Requirements

Required Qualifications

• 1+ years of experience in an administrative, intake, or coordination role
• Strong technical skills, including:
  • Spreadsheet proficiency (Excel or Google Sheets — formulas, sorting, tracking)
  • Comfort learning databases or case management systems
• Exceptional organizational skills and attention to detail
• Ability to manage confidential information with discretion
• Strong written and verbal communication skills
• Ability to balance compassion with boundaries in a recovery-focused environment

Employment offers are contingent upon successful completion of required pre-employment screenings
, which may include background checks, fingerprinting, applicable sex offender registry screenings for Adult Residential roles, and other position-related verifications. Roles requiring driving are subject to a Motor Vehicle Record (MVR) review and valid Utah driver’s license.

All employees of Odyssey House are required to adhere to: Odyssey House mission,…