Utility Service Specialist II

Position

Description:

Utility Service Specialist II
Department:
Admin - Finance
Position Grade: 18
Supervisor:
Utility Service Supervisor
FLSA Status:
Non-exempt
Revision date:
September 2025
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The Utility Service Specialist II works under the direction of the Finance Director and the Utility Service Supervisor, follows established procedures, and performs a variety of calculating, verifying, posting, and summarizing tasks in maintaining assigned segments of accounting records. This is a full-time, benefited position.
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ESSENTIAL RESPONSIBILITIES AND DUTIES

1. Assists City visitors requesting information and assistance.

• Provides customer service to residents and other City visitors
• Answers and directs city-wide incoming telephone calls.
• Directs walk-in visitors.

2. Processes utility billing and assists with collection function

• Answers inquiries and assists in resolving problems from utility customers (phone, email, & in-person).
• Process closings, final assessments, and delinquent account collections.
• Create new accounts and maintain customer records.
• Processes the billing and reconciling of utility accounts.

3. Assists in the cash receipting function.

• Inputs and reconciles daily cash receipts.
• Prepares daily bank deposit.
• Prepares daily reports for all payments received including on-line payments.
• Conducts research to resolve cash receipt errors and issues.

4. Assists with other departmental needs.

• Provides backup services for other positions.
• Assists with general departmental upkeep.
• Assists with maintaining office equipment.
• Receives and distributes mail for all city departments.
• Serves on assigned committees and attends assigned city events.
• Occasionally attends, participates, and/or provides training related to job duties.

5. Provides support for special accounting and other projects, as assigned

MINIMUM QUALIFICATIONS AND REQUIREMENTS

EDUCATION, EXPERIENCE AND CERTIFICATIONS

Graduation from a high school or GED equivalent and three years of related experience, or any equivalent combination of related education and experience.

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of, and familiarity with, basic computer software including Microsoft Office Suite.
• Knowledge of basic accounting principles including, but not limited to: skills in accounting reconciliation, error detection, and correction.
• Proficient arithmetic skills. Skill in word processing, spreadsheets, office machine usage and the operation of desktop computers
• Ability to communicate effectively, verbally and in writing.
• Excellent customer service skills, including handling multiple phone lines, and conflict resolution while maintaining a positive attitude and composure.
• Requires a high level of critical thinking and ability to meet deadlines. Strong accuracy and attention to detail is an absolute requirement.
• Ability to alphabetize, solve problems, and research effectively.
• General clerical skills will be measured through valid testing methods or through verifiable work experience.

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PHYSICAL DEMANDS OF THE ENVIRONMENT
The physical demands and work environmental characteristics described here are representative of those that must be met or will be encountered by an employee while successfully performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The noise level in the work environment is usually quiet.
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The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description is subject to change by the employer as the needs of the employer and requirements of the job change.
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SALARY: GRADE 18: $24.31-$36.77 (TYPICALLY START AT MINIMUM)
OPEN UNTIL FILLED
MUST COMPLETE CITY APPLICATION
Resumes submitted without application will not be considered.
FINAL APPLICANT MUST SUBMIT TO AND PASS A DRUG SCREEN AND BACKGROUND CHECK
EQUAL OPPORTUNITY EMPLOYER
THIS ENTITY USES E-VERIFY