SLC-Senior System Administrator Team Lead

What You’ll Do

In this senior-level role, you will:

• Manage and maintain essential customer IT operations—servers, security tools, operating systems, backups, applications, and devices.
• Design, deploy, and troubleshoot Windows Server 2012/2016/2019/2022 environments.
• Administer and support Microsoft 365, Google Workspace, and other cloud email solutions.
• Configure and manage VMware and Hyper‑V virtual environments, including VMs, storage, compute, and memory.
• Design, configure, and troubleshoot Active Directory forests, domains, and advanced Group Policies.
• Provide expert‑level troubleshooting for DNS, DHCP, File, Print, Web, and Domain Controller services.
• Configure and optimise Azure AD, cloud resources, and virtual environments.
• Diagnose advanced issues with TCP/IP, DNS, DHCP, and coach junior engineers.
• Design and configure RAID, server hardware, and storage solutions (SAN/NAS).
• Serve as Tier 3 escalation, leading root‑cause analysis and resolution for complex incidents.
• Manage large, high‑impact IT projects independently.
• Participate in an on‑call rotation and respond to service requests across phone, chat, email, and ticketing systems.
• Maintain strong communication and exceptional customer satisfaction.

• 8+ years in Information Technology with strong System Administration experience.
• Excellent communication skills and a collaborative, team‑first mindset.
• Strong customer‑facing experience.

• CompTIA Security+, Server+ (or equivalents)
• VMware VCXD
• Cloud certification: AWS, Azure, or Google Cloud Architect

• Expert knowledge of Windows Server and Active Directory (OUs, Users, Groups, GPOs, FSMO roles).
• Extensive hands‑on experience with VMware or Hyper‑V.
• Strong hardware/software RAID skills.
• Advanced troubleshooting aligned to the OSI model.
• Expert knowledge of:
• Microsoft 365
• Google Workspace
• Azure or AWS virtual environments
• LAN/WAN, VLAN, VPN
• Backup systems (Datto, Veeam, Storage Craft)
• SAN/NAS storage
• Endpoint security solutions
• Advanced Power Shell skills
• Advanced knowledge of Linux or Apple iOS
• Valid driver’s license & reliable transportation

• Serve as the technical team lead for Systems Administration operations, providing guidance, mentorship, and oversight to junior and mid‑level engineers.
• Act as a trusted partner to the IT Director in developing IT standards, operational processes, infrastructure strategy, and technology roadmaps.
• Assist the IT Director with workload prioritization, resource planning, project coordination, and service delivery objectives.
• Lead technical discussions, architecture reviews, and infrastructure improvement initiatives.
• Review and approve technical solutions, change requests, and system designs to ensure alignment with organisational standards and best practices.
• Coordinate team activities, provide escalation support, and ensure timely resolution of critical business‑impacting incidents.
• Facilitate knowledge‑sharing sessions, documentation standards, and ongoing technical training for IT staff.
• Monitor team performance metrics and identify opportunities for operational efficiencies and service improvements.
• Serve as acting IT Director during absences, managing day‑to‑day infrastructure operations and technical decision‑making.
• Collaborate with executive leadership, vendors, and business stakeholders to support organisational technology goals.

• 2+ years of technical leadership, team lead, or supervisory experience in a Systems Administration, Infrastructure, or Managed Services environment.
• Proven ability to mentor, coach, and develop technical staff while fostering a collaborative, high‑performing team culture.
• Experience leading infrastructure projects, coordinating cross‑functional teams, and managing competing priorities.
• Strong organisational, planning, and decision‑making skills with the ability to balance strategic initiatives and operational responsibilities.
• Paid Time Off
• Sick Days
• Paid Holidays
• Work‑life Balance
• Life Insurance
• Local Volunteer Opportunities