Senior Business Systems Administrator

About PDQ
PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, andPretty Damn Quick . IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

Our Core Values:

• Honesty: You communicate transparently and build trust through your actions.
• Ownership: You take responsibility for outcomes and follow through on commitments.
• Collaboration: You value diverse perspectives and work effectively across teams.
• Improvement: You actively seek opportunities to learn, grow, and innovate.

Location

• Hybrid, UT: This is a hybrid role and open to candidates in Salt Lake City, UT or within commuting distance of our South Salt Lake City headquarters.

About the role:

PDQ is hiring a Senior Business Systems Administrator to help improve and scale ourGTMsystems, with Salesforce at the center.

You’llwork across a connected technology stack to improve integrations, simplify automation, andmake it easier for the business to market,acquire,andretaincustomers.

Our systems have grown through company growth and acquisitions.

We’reinvesting in a more consistent architecture, better data, and more reliable processes across that environment. This role offers substantial hands‑on ownership of that work.

You’llpartner withother system admins,Revopsteammembersand business stakeholders, taking responsibility for delivering initiatives from discovery through rollout. Success means moving work forward independently, keeping stakeholders informed, and building solutions the team can understand and maintain.

How you might spend your day:

Owning GTM systems projects and deliver improvements

• Taking ownership of systems initiatives: clarify requirements, plan the work, manage dependencies, test solutions, and drive delivery.
• Proactively communicating progress, risks, blockers, and recommendedsolutionsso stakeholders know where work stands.
• Partnering with Sales, Marketing, Customer Success, andRevOpsto translate business needs into practical systems improvements.
• Making sound tradeoffs across project work and production issues, and surface priority conflicts when they require a decision.

Building and improving Salesforce

• Helping implement a redesigned Salesforce architecture spanning account hierarchies and the relationships among accounts, opportunities, contacts, and product data.
• Configuring and maintain
  
  Salesforce objects, permissions, Flows, validation rules, reports,layout sand other platform capabilities.
• Building partner selling processes in Salesforce, including integrations with partner relationship management tooling.
• Refactoring existing automation to reduce complexity, improve reliability, and make future changes easier.

Connecting systems and troubleshooting across platforms

• Improving Salesforce and Hub Spot data synchronization, including configuring Hub Spot to align with our Salesforce architecture and business processes.
• Building,maintaining, and troubleshooting integrations and workflows using Tray.ai, APIs, and platform-native tools.
• Tracing issues across connected systems,identify root causes, and implement durable fixes.
• Learning and support adjacent revenue systems as projects require. Our stack includes
  
  Nue forquote-to-cash, Zendesk,Mixmax, Fathom,Revenue Hero, andLeanData.

Making the environment easier to operate

• Addressing technical debt, data quality issues, and recurring support problems alongside planned improvements.
• Applying testing, documentation, and change management practices that support reliable releases.
• Maintaining useful documentation of configurations, integrations, and operating procedures.
• Identifying opportunities to simplify the stack and reduce…