Advocate Team Lead - Graves - PARC Job South Salt Lake area,Utah USA,Social Work

Position: Housing Advocate Team Lead - Graves - PARC

Benefits Summary

The Road Home is a 501c3 non‑profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably‑priced, and inclusive benefits plan for full and part‑time employees (25-40 hours/week).

Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
Public Service Loan Forgiveness (PSLF) qualifying agency

Job Summary

The Housing Advocate Team Lead provides trauma‑informed leadership to ensure individuals experiencing homelessness receive respectful support, safe shelter, and access to critical resources. This role combines compassionate guest services with comprehensive operational oversight—including conflict resolution, facility safety maintenance, boundary enforcement, staff mentoring, and task delegation—to ensure smooth operations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

This is an in‑person position.

Location

3380 S 1000 W, South Salt Lake, UT 84119

Reports to

Housing Advocate Supervisor

Position Status

Full‑Time

Shift

Grave Shift 3:00 pm - 11:30 PM (Thursday - Sunday, Weekends required)

Grade and Starting Salary

Grade 5, $17.85

FLSA Status

Non‑Exempt

Essential Duties and Responsibilities

Perform all duties and responsibilities of a Housing Advocate in addition to lead‑level supervisory and operational tasks.

Work collaboratively as part of a team to support guests and maintain a safe, welcoming shelter environment.

Provide kind, trauma‑informed customer service while assisting guests in understanding and adhering to shelter rules and procedures.

Assist in maintaining the cleanliness and organization of the shelter, including dormitories and all common areas.

Answer phones, take accurate messages, and provide assistance with the management and storage of guest belongings.

Write detailed incident reports, track guest stays, and support the bed assignment process.

Provide direct support to the Shift Supervisor and assume lead responsibilities when necessary, including during emergency situations.

Assist in training new staff, provide constructive feedback, and provide leadership for a team of up to 10 people.

Collaborate with emergency services and other internal departments to coordinate guest support.

Attend required meetings and assist with hiring processes and staff support initiatives as requested.

Attend mandatory agency trainings, including Trauma‑Informed Care, Housing Focused, De‑escalation, Suicide Prevention, CPR, and more.

Participate in emergency drills and environmental safety activities, as required.

Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.

Maintain regular and reliable attendance as an essential function of this position.

* Other duties as assigned.

* Reasonable accommodations may be considered to enable all individuals to perform these essential functions; please still apply.

Promoting Best Practice

Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
Implement Housing Focused principles, risk management strategies, and high‑access services as foundational to our mission.
Maintain healthy boundaries using trauma‑informed approaches in all interactions.

* Must pass a pre‑employment background check and drug screening.

Education and Experience

Experience working with diverse and/or vulnerable populations is preferred.
High School Diploma or GED is preferred.

Skills and Expectations

Demonstrate emotional regulation to remain calm and professional during high‑pressure…