Housing Advocate Supervisor - Swing Shift - PARC Job South Salt Lake area,Utah USA,Social Work

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Housing Advocate Supervisor provides leadership, guidance, and daily support to front-line Housing Advocate staff who serve individuals and families seeking shelter at The Road Home. This role helps ensure that all guests experience a safe, welcoming, and trauma-informed environment while receiving high-quality shelter services. Working as part of a cohesive supervisory team, the Housing Advocate Supervisor contributes to a strong, coordinated shelter response by modeling compassionate engagement, supporting problem-solving during challenging situations, and fostering a culture of respect and professionalism.

The ideal candidate is motivated, compassionate, open to learning, and committed to making a meaningful difference in the lives of people experiencing homelessness.

* This is an in-person position.
* Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Positions Available

Locations

Pamela Atkinson Resource Center (PARC)

3380 S 1000 W, South Salt Lake, UT 84119

Shift/Schedule

Monday to Friday, 3PM to 11:30PM.

Flexible to a small degree.

Reports to

Associate Director

Position Status

Full-Time

Grade, Starting Rate

Grade 7, $20.04/Hr

FLSA Status

Non-Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide direct supervision, guidance, coaching, and support to 24/7 front-line staff.

Work collaboratively with other shelter supervisors to ensure all guests receive trauma-informed, person-centered services.

Assist in maintaining a clean, safe, and welcoming environment for guests and staff; identify facility or staffing needs and communicate them to the Director.

Identify and share relevant community resources that may support guests in meeting their basic needs and housing goals.

Serve as an integral member of The Road Home’s leadership team by providing feedback on staff performance, guest concerns, and opportunities to strengthen shelter services.

Support Housing Advocate staff in navigating challenging guest interactions, problem-solving barriers, and advocating for individuals experiencing homelessness.

Ensure completion and accuracy of all safety-related reporting, including incident reports and other critical documentation.

Collaborate closely with other shelter supervisors and the Director to ensure clear communication about guest needs across agency departments and with community partners.

Facilitate daily shift-change meetings and ensure consistent communication among staff across shifts.

Attend weekly supervisory meetings and participate in additional meetings as required.

Manage weekly staff schedules, ensuring adequate coverage in compliance with shelter licensing requirements; provide coverage when minimum staffing is not met.

Review and approve staff timesheets and complete required administrative paperwork and departmental reports in a timely and accurate manner.

Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.

Participate in emergency drills and environmental safety activities, as required.

Follow all agency protocols for security, safety, and…