Front Desk Assistant

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide.

ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

The Workplace Experience Assistant is responsible for supporting the day-to-day delivery of workplace and front desk services within an assigned office. This role helps maintain a welcoming, organized, and service-oriented office environment by executing routine workplace activities in accordance with established procedures, checklists, and service expectations.

in the Support Services will…

• Greet and escort visitors, answer phones, and support visitor logs, badges, mail and packages.
• Reset and restock meeting rooms; submit routine maintenance tickets and follow up on basic service needs.
• Complete routine logs, trackers, checklists, bulletin/calendar updates and issue reports for review.
• Update and publish approved digital signage content and post approved updates to MyZS and Conversations pages.
• Support fire and safety duties with guidance.
• Provide back-up support as needed.
• Complete daily office rounds, including rooms, pantry, copy areas, wellness supplies, signage, storage and common spaces.
• Support event setup, catering receipt, signage, materials, clean-up and room reset.
• Support SAP invoices, Corp AMEX receipt collection and other office finance activities under guidance.
• Execute routine communication requests using established templates and processes.
• Partner with IBG and other office teams to execute events.
• This is an in-person role supporting office operations Monday through Thursday, and half-day on Friday.

• High school diploma required; post-secondary education or Associate’s/Bachelor’s degree preferred.
• One to three years of relevant workplace experience, front desk, administrative support, hospitality, facilities, or professional services experience preferred.
• Computer fluency with Microsoft Office, Word, PowerPoint, Excel and Outlook; SAP and Concur familiarity desirable.
• Strong oral and written communication skills with a client-first, service-oriented approach.
• Professional appearance and demeanor with the ability to exercise good judgment and discretion.
• Attention to detail, dependability, punctuality, and ability to complete recurring tasks accurately.
• Proactive self-starter with the ability to manage routine tasks, follow standard procedures, and meet deadlines.
• Comfort working both independently and as part of a team in a busy office environment.
• Collaborative spirit, problem-solving approach and willingness to use available resources and tools to create efficiencies.
• Fluency in English.
• Client-first mentality.

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

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