Customs Manager

Customs Manager

Location: South San Francisco, CA (Onsite)

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Employment Type: Full-Time, Exempt (At-Will Employment)

Salary Range: $86,500 – $129,500 annually

A global transport and logistics provider is seeking an experienced Customs Manager to oversee and manage local customs brokerage operations in South San Francisco. The organization operates in over 80 countries and delivers end-to-end supply chain solutions including transportation, freight forwarding, customs brokerage, and compliance services.

The Customs Manager is responsible for providing operational leadership and compliance oversight for local customs brokerage activities. This role ensures adherence to U.S. Customs and Border Protection (CBP) regulations, minimizes regulatory and financial risk, and supports efficient import/export processing.

This is a fully onsite leadership role requiring daily presence at the South San Francisco facility.

• Supervise and manage local customs brokerage operations in alignment with CBP regulations and internal compliance standards
• Monitor transaction volume, reject rates, and entry accuracy
• Ensure timely filing of customs entries and payment of duties, taxes, and government obligations
• Conduct customs entry audits and compliance reviews
• Maintain documentation in accordance with 19 CFR 163
• Ensure responsiveness to CBP communications, notices, and directives
• Provide training and development to customs brokerage staff
• Optimize customs clearance processes to reduce delays and mitigate risk
• Manage relationships with customs authorities and clients
• Utilize ACE Secure Data Portal for compliance and reporting
• Ensure brokerage team has up-to-date access to CBP regulations and Harmonized Tariff Schedule

• Active U.S. Customs Broker License (Required)
• Minimum 5 years of experience in customs operations with management and compliance responsibilities
• In-depth understanding of U.S. Customs regulations, import requirements, and international trade practices
• Proficiency in customs valuation and classification methodologies
• Experience with customs automation systems and brokerage software
• Experience conducting audits and compliance assessments
• Strong leadership and team management skills
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Fluent in English (oral and written)

• Bachelor’s degree in International Trade, Supply Chain Management, or related field
• Experience with in global freight forwarding or logistics organizations
• Familiarity with Air & Sea freight forwarding brokerage environments

Salary range for this position is $86,500 – $129,500 annually. Actual compensation will be determined based on job-related knowledge, skills, experience, and geographic considerations.

Comprehensive benefits package includes:

• Medical, dental, and vision insurance
• Prescription coverage
• Life insurance
• Short-term and long-term disability
• Health and flexible spending accounts
• 401(k) plan with company matching contributions (up to 5%)
• Paid time off, paid holidays, and floating holidays
• Wellness resources

This position is classified as full-time, exempt, and at-will. Employment may be terminated at any time by either the employer or employee, consistent with applicable law.