South San Francisco, California Sr. Product Manager - Core Services

Color is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer.

Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

We are seeking a Senior Product Manager to own our Core Services platform- the foundational infrastructure and user experience powering Color’s business operations. This platform drives our end to end customer implementations, lab and fulfillment operations, and underlying core services (such as authentication). This role is responsible for driving the product strategy and roadmap for the next generation of our business-enabling platform- making it faster and easier to onboard customers, configure products, manage billing and eligibility, and operate our lab and fulfillment systems s is a highly cross-functional role that will partner closely with Customer Success, Sales, Finance, Legal, Implementations, Product, Engineering, and Design.

This role is ideal for someone who is both strategic and pragmatic- someone who thrives tackling complex problems to provide urgent solutions to today’s issues while building the reliable, scalable systems that lets the business move fast. We are looking for someone who will lead the integration of AI into both how we build and what we build. Success in this role means enabling Color to scale its business operations- reducing friction for customers, accelerating implementation timelines, and building the platform reliability and self-service capabilities that the company depends on.

• Create the next-generation vision for the Core Services platform in alignment with Color’s goals and vision to leverage AI to drive business efficiency and customer success

• Drive the strategy and roadmap for Core Services, including customer implementations, billing, eligibility, contract configuration, fulfillment, lab systems, and authentication

• Lead the integration of advanced technologies- deeply embedding AI to automate operational workflows, reduce manual effort, and accelerate customer time-to-value

• Lead a cross-functional team to deliver product changes that meaningfully improve operational efficiency, customer satisfaction, and Color’s ability to scale

• Leverage, advocate for and enable self-service and “AI builder” capabilities, while maintaining the flexibility, integrity, and safety of our systems

• Provide thought leadership on novel approaches to business automation, self-service configuration, and platform extensibility

• Collaborate and drive alignment with execs, business operations leaders, customers, and cross-functional stakeholders to balance customer experience, operational efficiency, and business goals

• Collaborate with data teams to define and track metrics that measure the impact of the Core Services platform on operational efficiency, customer onboarding, and system reliability

• Champion Color’s culture and lead by example- we work hard and also have fun doing it!

• 5+ years of product management experience, preferably with a focus on business operations platforms, internal tooling, or customer-facing implementation and configuration systems

• Exce…