Associate Director Finance E-Commerce LillyDirect

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life‑changing medicines, strengthen how health is understood and managed, and support the communities we serve.

This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

At Lilly we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives. Lilly is making transformational investments in direct‑to‑consumer healthcare delivery through Lilly Direct and other digital health initiatives. Lilly Direct’s mission is to deliver a world‑class consumer healthcare experience by transforming how patients access Lilly’s innovative medicines and digital health solutions through an end‑to‑end consumer health platform.

The Associate Director, E‑Commerce Finance Lilly Direct is a key finance business partner supporting Lilly Direct's direct‑to‑consumer (DTC) commercial operations. This role owns financial planning, performance analysis, and decision support for e‑commerce revenue streams and marketing analytics. The ideal candidate bridges traditional pharmaceutical financial planning rigor with e‑commerce and digital marketing fluency — translating metrics like Customer Acquisition Costs (CAC), conversion, retention, and subscriber economics into financial forecasts and investment recommendations that inform senior leadership decisions.

This individual will work cross‑functionally with Commercial, Marketing, Digital Product, Finance, Business Intelligence & Analytics (BI&A) and Competitive Intelligence teams to ensure Lilly Direct's financial models reflects real‑time market dynamics, including market developments. The role will report directly to the Lilly Direct CFO.

• Revenue Forecast:
  Develop and own the revenue model, own the daily tracking of e-commerce revenue and monthly/quarterly forecast process.
• Marketing analysis: partner with Marketing to build and maintain CAC, Lifetime Value (LTV), payback period, and media efficiency models across paid search, retargeting, organic, and other acquisition channels; recommend budget allocation shifts based on channel performance.
• Partner with Lilly Direct finance function for financial planning and reporting of cost-to-serve and marketing spend across the Lilly Direct portfolio.
• Business Case Development:
  Develop financial business cases for new e-commerce features and/or or new channel partnerships
• Competitive Benchmarking Support:
  Collaborate with Competitive Intelligence to incorporate market developments into internal forecasting assumptions.
• Management Reporting:
  Prepare monthly performance packages and ad hoc analyses for senior finance and commercial leadership, translating complex e-commerce data into clear financial narratives.
• Process & Systems:
  Improve financial data infrastructure connecting e-commerce platforms, and financial systems to enable faster, more accurate reporting by partnering with Business Intelligence & Analytics and Finance teams.
• Cross-Functional Partnership:
  Serve as the primary finance point of contact for e-commerce product, marketing, and operations teams.

• Bachelor’s degree (or higher) in Finance, Accounting, Economics, Business, Computer Science/ Engineering, or Statistics.
• Mi…