Business Operations Manager, Supply Chain

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers.

The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Does the prospect of a society-altering challenge—bridging deep data-driven insights with high-level strategic execution to accelerate Zipline’s supply chain scaling for a first-of-its-kind autonomous robotic aircraft system—sound like the type of work that gets you out of bed in the morning? Can you seamlessly shift between diving into complex datasets to uncover actionable truths and crafting executive-level narratives that drive cross-functional alignment and bold decisions?

Are you energized by the authority and responsibility of owning both analytical rigor and strategic project leadership in a high-visibility, mission-critical role? If this excites you, you’re who we’re looking for! This is an in-person role based out of our HQ in South San Francisco requiring 5-15% travel to support supplier engagements, strategic initiatives, and key stakeholder meetings in Asia, North America, and other regions as needed.

In this highly visible and multifaceted role, you will own a blend of advanced analytics and strategic business leadership within the supply chain function. You will serve as a central force for turning raw data into compelling insights while simultaneously driving leadership-level projects that shape Zipline’s supply chain strategy, tools, and operations. You will collaborate closely with Engineering, Strategic Sourcing, Supplier Industrialization, Material Planning, Manufacturing Operations, Finance, and executive leadership to enable rapid, reliable scaling of Zipline’s manufacturing footprint through robust business analytics and strategy.

• Design, build, and maintain interactive visual dashboards, reporting tools, and analytical models using SQL, Python, Tableau, Power BI, and other business intelligence platforms to deliver real-time visibility into key supply chain metrics, trends, risks, and opportunities.
• Perform deep data extraction, transformation, and analysis across ERP, MRP, supplier, inventory, and production systems to generate actionable business insights, forecast accuracy improvements, cost drivers, and performance diagnostics.
• Lead strategic business projects and initiatives at the executive level, including developing high-impact presentations, executive decks, and recommendation frameworks that influence senior decision-making.
• Own and drive key supply chain transformation programs such as Supplier Portal implementation, EDI onboarding and integration, process digitization, and other strategic enhancements to improve supplier collaboration, data flow, and operational efficiency.
• Conduct structured problem-solving and strategic analysis on complex supply chain challenges—identifying root causes, modeling scenarios, evaluating trade-offs, and recommending prioritized actions to optimize cost, service, resilience, and scalability.
• Partner with cross-functional teams to translate business needs into analytical requirements and strategic roadmaps; facilitate alignment across stakeholders and ensure initiatives deliver measurable impact.
• Monitor and synthesize supply chain performance through custom KPIs, variance analysis, and trend…