Principal UX Designer

Working Model:
Hybrid (three days onsite, two remote each week)

Job Summary:

The Principal Experience Designer will drive strategy and delivery within the Customer Experience (CX) Suite. They are responsible for ensuring that UX/UI and CX design strategies and capabilities are accelerating the organization’s progress towards delivering great customer experiences and business impact. This role will serve as a key individual contributor and subject matter expert in a critical focus area for the organization – applying UX/UI design expertise in the development of digital products and capabilities, and helping to mentor junior designers.

• Bachelor’s degree in business, technology, operations, science, marketing, or a related field.
• 10+ years of experience, with 7 years in experience design, product design, UX design, or related field.
• Ability to own and manage the full product lifecycle, including visioning, roadmap creation, execution, and impact measurement for specific products or features.
• Strong skills in stakeholder alignment for cross‑functional collaboration.
• Strong mentorship and guidance abilities, with experience in coaching and mentoring talent (indirectly).
• Excellent communication abilities to drive change, influence stakeholders, and evangelize the product vision.
• Experience working in an agile setting or bringing agile best‑practice mentorship to the team.
• Experience collaborating with Legal, Compliance, and Privacy teams to ensure adherence to governance and regulatory standards, and help influence and evolve standards where needed.
• Ability to innovate and foster experimentation to improve product capabilities.
• Proven ability to adapt and navigate ambiguous or evolving environments.
• Strong problem‑solving and strategic thinking skills, with a focus on balancing short‑term execution and long‑term vision.

• Advanced degree, or equivalent experience (e.g., MBA or related graduate‑level qualification).
• Experience in healthcare, pharmaceutical, or highly regulated industries.
• Proven success in managing complex projects requiring strategic planning and operational execution.
• Advanced knowledge of workflow tools, automation systems, and compliance frameworks.
• Experience in building and managing a design system.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.