Senior Director, Global IT Infrastructure & Service Operations

Position Summary

We are seeking a strategic, hands‑on Senior Director, Global IT Infrastructure & Service Operations to lead worldwide IT infrastructure strategy and deliver reliable, high‑performance end‑user experiences across the US and China. This leadership role owns the end‑to‑end delivery of secure, scalable, and resilient infrastructure—including Microsoft Cloud services, collaboration platforms, and business‑critical systems—while directly leading the global Service Management / Helpdesk function.

You will drive operational excellence, streamline ticket management, champion end‑user training and support, and build a high‑performing global team that enables seamless productivity and innovation.

• Own the end‑to‑end architecture, design, modernization, and operations of global IT infrastructure (cloud platforms, high‑performance networking, compute clusters, storage, endpoints, identity, and collaboration tools) across US, China.
• Lead Microsoft‑centric services (Microsoft 365, Intune, endpoint management, collaboration platforms) as the primary end‑user and productivity backbone, while ensuring infrastructure supports integration and heavy usage of diverse AI tools.
• Build and maintain scalable, high‑throughput infrastructure foundations suitable for AI workloads: GPU/accelerated compute resources, large‑scale storage for datasets/models, low‑latency networking, and elastic scaling capabilities—across cloud providers as needed to optimize performance, cost, and compliance.
• Drive simplification, standardization, technical debt reduction, disaster recovery, business continuity, and regulatory compliance (e.g., GxP/SOX if applicable) in a multi‑region setup.

• Architect and manage the global network stack, ensuring secure, reliable, high‑performance connectivity across all sites and regions.
• Oversee enterprise networking solutions (e.g., Fortinet/Cisco/Meraki switches, routers, wireless, SD‑WAN capabilities) for seamless hybrid/multi‑site operations.
• Implement and maintain secure global connectivity solutions, including International Private Leased Circuits (IPLC), MPLS, or equivalent dedicated links for low‑latency, high‑bandwidth data transfer between US, China.
• Lead Zero Trust Network Access (ZTNA) and secure web gateway implementations (e.g., Zscaler platform) to enable always‑on, secure remote/hybrid access with granular policy enforcement, threat protection, and data loss prevention.
• Manage always‑on VPN solutions and secure remote access frameworks to support global workforce mobility while maintaining compliance and performance SLAs.

• Own the enterprise security stack in close collaboration with Infosec leadership, including next‑generation firewalls (e.g., Fortinet, Palo Alto, or Cisco equivalents), intrusion prevention, endpoint detection/response, and unified threat management.
• Ensure infrastructure incorporates secure‑by‑design principles: encryption at rest/transit, identity federation, certificate management, vulnerability scanning, patching, and zero‑trust architecture across network, cloud, and endpoints.
• Drive proactive security posture for AI tools and workloads (e.g., secure access to external LLMs, data privacy controls, model protection) while supporting rapid AI adoption.

• Oversee enterprise storage strategy, including on‑prem SAN/NAS, cloud object/block storage, backup/recovery solutions, and data tiering/archiving to support massive datasets, AI training/inference, and business continuity.
• Ensure high‑availability, performance storage with replication, snapshots, deduplication, and compliance‑aligned retention policies across regions.

• Lead endpoint engineering and management for Windows, macOS, and mobile devices, including lifecycle management, patching, security baselines, and deployment automation.
• Own the Mobile Device Management (MDM) platform (e.g., JAMF for macOS/iOS ecosystems, integrated with Intune for cross‑platform consistency) to enforce policies, secure corporate…