Mac Desktop Support Engineer - South San Francisco, California

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At Slipstream we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

• Provide desktop and end-user support within a predominantly macOS environment.
• Deliver a high-touch, white-glove support experience with exceptional customer service and communication.
• Troubleshoot and support a mixed technology environment, including:
  • macOS (primary operating system)
  • Google Workspace (primary collaboration platform)
  • Windows and Active Directory (secondary environment)
  • Microsoft 365, including Office, SharePoint, Azure, and virtual desktop infrastructure (limited footprint)
• Manage employee onboarding and offboarding activities, including device provisioning, account setup, and access management.
• Administer and support macOS devices through enterprise mobile device management (MDM) platforms.
• Monitor and manage the IT support queue, ensuring timely resolution of user issues and service requests.
• Provide technical support in a highly visible and transparent IT environment where support interactions are shared across the organization.
• Partner with internal teams to maintain a secure, productive, and seamless end-user computing experience.
• ITSM / Ticketing:
  Jira (Slack-based IT support channel auto-generates tickets)
• Security / Endpoint Tools:
  Crowd Strike and related enterprise security tooling
• Microsoft 365 (limited use)
• AI Tools in Use (enterprise-enabled):
  • Claude
  • ChatGPT
  • Gemini

• 3-5 years of experience in Desktop Support, IT Support, or End User Services roles.
• Experience supporting biotechnology, pharmaceutical, life sciences, or other regulated organizations.
• Hands‑on experience supporting macOS environments;
  Apple-focused support experience strongly preferred.
• Experience administering macOS devices through MDM solutions such as Jamf, Kandji, or similar platforms.
• Familiarity with Google Workspace administration.
• Exposure to Microsoft 365, Azure Active Directory / Entra , and virtual desktop environments.
• Strong experience troubleshooting end-user hardware, software, and access‑related issues.
• Experience working within a ticketing or IT service management platform.
• Excellent verbal and written communication skills with a customer‑first mindset.
• Ability to thrive in a high‑visibility, high‑accountability support environment.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Life insurance/LTD
• Discretionary PTO

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.