ServiceNow Business Analyst

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About GSPANN:

Headquartered in California, U.S.A., GSPANN is a leading provider of consulting and IT services to global clients. We specialize in helping clients transform their IT capabilities, optimize business practices, and drive operational efficiency across industries such as retail, high-technology, and manufacturing. With five global delivery centers and over 1,900 employees, we combine the personalized approach of a boutique consultancy with the extensive capabilities of a large IT services firm.

Duration: 12+ Months

We are seeking a highly motivated and detail-oriented Service Now Business Analyst to join our dynamic team. The ideal candidate will serve as a crucial liaison between stakeholders and our Service Now development team, ensuring that business needs are accurately translated into effective Service Now solutions. This role requires a strong understanding of the Service Now platform, excellent communication skills, and a proven ability to manage requirements throughout the development lifecycle.

• Conduct thorough interviews, workshops, and meetings with stakeholders to understand their business requirements and needs within the Service Now platform.
• Build and maintain strong relationships with stakeholders at all levels of the organization.
• Facilitate clear and effective communication between business users and the development team.

• Elicit, analyze, and document business requirements, functional requirements, and non-functional requirements related to Service Now implementations.
• Translate business requirements into clear and concise user stories within the Service Now platform.
• Create detailed process flows, use cases, and other relevant documentation.
• Maintain and prioritize the Service Now development backlog.
• Groom user stories with the development team to ensure clarity and feasibility.
• Assign user stories to Service Now developers and track progress.

• Develop and execute test cases to validate that Service Now solutions meet business requirements.
• Assist with user acceptance testing (UAT) and gather feedback from stakeholders.
• Identify and document defects and work with the development team to resolve them.

• Maintain a strong understanding of the Service Now platform and its capabilities.

• Bachelor’s degree in business administration, Information Technology, or a related field.
• Proven experience as a Business Analyst, with a focus on the Service Now platform.
• Strong understanding of Service Now modules and functionalities (e.g., ITSM, ITIL, etc.).
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team.
• Certified in Service Now (Admin or Developer).

• ITIL certification.
• Experience with Service Now development.

GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry.

The company does and will take affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disabled.

Mid-Senior level

Contract

Information Technology