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Customer Support Ops Architect
Job in
South San Francisco, San Mateo County, California, 94083, USA
Listed on 2026-07-01
Listing for:
Zipline
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Zipline, based in South San Francisco, CA, is looking for a Support Operations Specialist to enhance the quality and scalability of its Customer Support organization. The role involves identifying operational gaps and improving workflows, with hands-on tasks including reviewing support interactions and conducting quality audits.
The ideal candidate will have 2+ years of experience in customer support or process improvement. A strong communication skill set and analytical mindset are essential for success in this position.
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