Desktop Integration Support

Sr Consultant - M Level

Cognizant is seeking a contractor to work with Pharmaceutical IT groups in a GxP environment. The job involves providing support for new and existing hardware and software, troubleshooting and resolving assigned tasks/issues, and communicating with clients and stakeholders in both IT and Business. The candidate must have strong knowledge of Windows operating systems, technical skills in Service Desk and Service Desk App Support domain skills.

CWR must understand and adhere to standards regarding applicable corporate policies, especially GxP compliance.

Job Summary:

A Senior Consultant works and performs independently – often without the need for clear direction or supervision to enhance the overall value of an engagement. This includes having the capabilities to deliver business process and re-engineering solutions by effectively defining problem/scope, gathering/analyzing data, and structuring recommendations, creating presentations, and making compelling recommendations to clients. Upward management and peer mentoring are key leadership responsibilities and are "tell signs" for readiness to move to Consulting Manager.

Problem and Scope Definition:

Provide primary support for formulation of problem statement and definition of scope for her/his assigned area(s) – Work independently and bring thought leadership to bear in order to identify root cause of the issue – Work with engagement management to define scope of work in context of larger project – Construct problem statement to include problem description, those affected and benefits of solving the problem, and implications of not doing so – Support the identification of project risks and mitigation

Requirements Gathering:

Demonstrate exceptional requirement gathering techniques with minimal direction from engagement management – Design, conduct and facilitate requirements sessions – Organize and sequence requirements into a user requirements document – Write well-formed, validated requirements and manage changes – Use appropriate tools to record, track and manage requirements

Business Analysis:

Review and analyze relevant documentation to ensure the understanding of an organizations function and capabilities – Lead relevant research to increase understanding in support of developing comprehensive solutions – Serve as liaison between stakeholders—demonstrate understanding of client's stru

Job Location:

USCASASA
02 San Francisco (I)- CA USA, COG

Job Type: 50CW01 Business Associate
-BC

Demand Requires Travel? N

Certification(s) Required NA