Operational Account Manager, Freight Operations, Road

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:
Customer Operations Management

DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visitdsv.comand follow us onLinked Inand Facebook .

Location
:
South San Francisco, CA

Division
:
Road US

Job Posting Title
:
Operational Account Manager, Freight Operations

Time Type
:
Full Time

Summary
The Operational Account Manager, Freight Operations is an integral part of the Road US team's freight brokerage operations and assist with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch's house accounts, while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account.

Duties & Responsibilities

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch's house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepares spend reports as needed and holds regular check ins via Q  or M  with the customer.
• Perform other duties, responsibilities, and project work as assigned by manager.

Qualifications/Experience

• High School Diploma or equivalent (GED) required. College degree in Business Administration, Logistics or Supply Chain Management preferred
• 3 years' experience in logistics, transportation brokerage, or related field required, 5+ years preferred.
• Experience with transportation management systems.

Skills & Competencies

• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
• Solid analytical experience in Excel required.
• Driven, enthusiastic, and highly motivated
• High attention to detail and ability to multitask
• Strong organizational skills
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Excellent interpersonal communication and problem-solving skills, verbal, written and in person
• Strong prioritization skills and works with a sense of urgency
• Proficiency in using a Windows-based computer
• Strong ability to persuade, negotiate, and influence others
• Ability to work flexible hours.
• Strong mathematical skills for pricing, negotiating and project development

Physical Demands

This position is primarily performed in an office-based environment and involves extended periods of sitting while using a computer, telephone, and other standard office equipment. The role requires frequent verbal communication and listening when interacting with internal and external customers, carriers, and team members, both in person and through phone or virtual communication.

The position also requires occasional standing and walking within the workplace to meet with internal customers, collaborate with team members, and participate in meetings or other business activities. The…