General Manager

General Manager – The New Crown Hotel

Located on the South Shields coast, the New Crown Hotel has recently received a £500k investment and is now a modern Grandstand‑format venue. We are looking for an experienced General Manager to lead this high‑profile sports‑focused pub, build on its solid performance (£25k weekly, ~600 covers) and drive further growth in food, events and community engagement. The role includes management accommodation – a 3‑bed flat above the pub.

• Find, grow and engage the team.
• Be accountable for running all aspects of the pub.
• Be passionate about doing the right thing for staff and customers.
• Dream big and think differently about new ways to increase sales and growth.
• Celebrate and create a buzz by sharing enjoyable experiences.

• Salary up to £43k plus bonus and a generous benefits package.
• Additional earnings potential through bonus and incentive schemes.
• Marston's Cheers Platform discounts at major retailers.
• Access to a pension plan.
• On‑site accommodation.
• Private healthcare.
• Award‑winning training and development.
• Professional wellbeing support.
• Discounts on food, drink and Marston's hotels.
• High‑street and online discount offers.

Experience managing wet‑led, sports‑focused pubs; commercial awareness; ability to energise and develop a full team; experience running functions and events is highly advantageous. Passion for creating memorable customer experiences and a ‘lead from the front’ mentality.