Surgical Counselor

Overview

At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater - join us and discover what it means to create a world-class culture while making a meaningful impact.

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
• Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

We are growing and we are looking for a Surgical Counselor to join our team!

• Ready to live out our core values in patient and team member interactions
• Committed to patient education and providing excellent customer service
• Detail-oriented, and good at managing multiple priorities
• A clear and concise communicator

• Ensuring thorough patient education and counseling about refractive, laser and surgical procedures.
• Scheduling refractive, laser and surgical procedures for patients; oversees maintenance and distribution of schedules.
• Educating patients on financial responsibility, and answers questions on financial documents and ensures patients sign any necessary consent forms.
• Answering patient phone calls regarding questions or concerns.
• Providing other related services to ensure the highest standards of patient care.
• Communicating with supervisor and/or surgeon regarding potential patient concerns
• Making follow-up calls to potential refractive candidates.

• A high school diploma or equivalent
• Previous experience in a medical office setting preferred

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• Medical, dental, and vision insurance
• Employer-paid benefits: paid time off, retirement savings contributions, life insurance, and disability insurance
• A variety of voluntary benefits for you and your family
• Shoe allowance for full-time staff
• Education Allowance
• Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.