Computer Operator

Computer Operator

Location: South Sioux City, NE
Department: Information Technology
Reports To: Manager, IT Infrastructure

Hours: 8A - 4P

Keep Critical Business Systems Running Smoothly

At Great West, an Old Republic Company, our technology operations team plays a vital role in ensuring the reliability, performance, and availability of the systems that support our business. We are seeking a Computer Operator who is detail-oriented, technically minded, and thrives in a fast-paced production environment. In this role, you will monitor enterprise systems, execute software deployments, support batch processing, and maintain high-volume printing operations that are critical to daily business functions.

This is an excellent opportunity for someone looking to build a career in IT operations, infrastructure, and enterprise systems support.

• Monitor system consoles and perform routine computer operations for our mainframe (IBM z/OS), server, and infrastructure environments.
• Execute approved scheduling, maintenance, and processing changes to support production operations and optimize batch performance.
• Utilize job scheduling and backup systems to manage scheduled and on-demand processing activities.
• Monitor job completion, investigate failures or processing discrepancies, and coordinate resolution with appropriate teams.
• Review scheduling backlogs, research exceptions, and ensure timely issue resolution.
• Assist with operational reporting, service level agreement (SLA) tracking, audit requirements, and Sarbanes-Oxley (SOX) compliance activities.
• Complete operational checklists to support application startup, monitoring, and ongoing processing activities.
• Maintain accurate operational procedures and documentation.

• Operate and maintain high-volume printers, folders, and related production equipment.
• Monitor equipment performance and perform routine maintenance, including replenishing supplies and replacing consumable components.
• Load paper, manage printer queues, and replace ribbons, toner, fuser oil, web assemblies, and other materials as needed.
• Retrieve, sort, and distribute reports and printed materials to designated users and departments.
• Monitor inventory levels and coordinate the ordering of paper, envelopes, and operational supplies.
• Troubleshoot printer and production equipment issues and coordinate with management and vendors for timely resolution.
• Communicate equipment status, operational updates, and outstanding issues during shift transitions.

• Retrieve software deployment requests from Application Development teams and implement approved changes.
• Execute software upgrades, releases, and deployments according to documented procedures.
• Coordinate implementation activities between Application Development and IT Operations teams.
• Document, communicate, and track deployment concerns, risks, and expectations.
• Follow established escalation procedures to resolve issues and support successful implementation activities.

• High school diploma or equivalent required; technical training or coursework in the information technology, computer operations, or related field preferred.
• Strong attention to detail and commitment to operational accuracy.
• Ability to troubleshoot technical issues and follow documented procedures.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively across teams.
• Experience working with enterprise systems, job scheduling, production operations, or high-volume printing environments is preferred.
• Familiarity with IBM z/OS, server operations, batch processing, or IT infrastructure environments is a plus.
• Willingness to work shifts, weekends, holidays, and participate in on-call support as business needs require.

• Competitive compensation and comprehensive benefits package.
• Paid training and opportunities for professional growth.
• Stable and growing organization with a strong reputation in the insurance industry.
• Collaborative team environment where technology plays a critical role in business success.
• Opportunities to expand your knowledge in enterprise systems, infrastructure, and operational support.

Great People. Great Careers. Great West Casualty Company.