Fleet Aftersales Manager

Job Details

Level: Experienced,

Job Location:

South Saint Paul, MN 55075, Position Type:
Full Time, Salary Range: $65,000.00 - $80,000.00 Salary/year, Job Shift: Day, Our family-owned and operated business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set, and knowledge as a Fleet Aftersales Manager with an established organization, you could be the right fit for Rihm Family Companies.

• VERY COMPETETIVE PAY!
• Generous Personal Time Off Plan (PTO)+ Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan+ Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training Employee Assistance Program
• Company Discounts

The Fleet Aftersales Manager is responsible for ensuring that all departments at Rihm Kenworth provide the highest quality support and service to fleet customers after the sale of new trucks. This role involves working closely with Rihm fleets, acting as liaison between them and various Rihm departments including Truck Sales, Parts, Service, Leasing, and Accounting, as well as other Kenworth dealer members' fleet customers which are part of the Kenworth Concierge Program.

The Fleet Aftersales Manager will attend enterprise meetings and provide national fleet assistance by leveraging dealer network contacts.

• Serve as the primary liaison between fleet customers and Rihm Kenworth departments to ensure seamless aftersales support.

• Coordinate with OEM representatives to expedite parts and repairs as needed, ensuring quick and efficient service delivery.

• Support fleet customers within and outside the dedicated Kenworth Concierge group by leveraging dealer network contacts.
• Address and manage support requests from Parts, Service, Truck Sales, and Leasing departments.

• Demonstrate and train customers on programs and service tools to enhance their understanding and usage of available resources.

• Represent Rihm Kenworth effectively during on-site customer visits, meetings, and industry events to maintain strong relationships and promote the brand.

• Provide expert knowledge on Kenworth Remote Diagnostics (Truck Tech+) & DECISIVand offer education and support to Rihm team members and customers.

• Engage proactive with customers to sell and renew Truck Tech+ subscriptions, ensuring continuous service engagement.

• Monitor the Truck Tech+ map and dashboard for units in the Area of Responsibility (A.O.R) requiring service and contact fleets to recommend service locations or mobile trucks.

• Participate in enterprise meetings and contribute to strategic discussions regarding fleet aftersales support, ensuring alignment with organizational goals.

• Build and maintain strong relationships with fleet customers to understand their needs and provide tailored service solutions.
• Conduct regular meetings with key accounts to review performance and address any issues or concerns.

• Collaborate with the marketing team to develop promotional materials and campaigns to drive service & parts sales.
• Organize and participate in industry events, trade shows, and customer seminars to promote service offerings.

• Work closely with the Service Department to ensure seamless delivery of services to fleet customers.
• Communicate customer feedback and service issues to the service team to facilitate continuous improvement.

• Ensure elevated levels of customer satisfaction by addressing customer complaints and resolving issues promptly.
• Implement customer feedback mechanisms to continuously improve service quality.

• Ability to travel away from the office approximately 25% of the time to meet with customers and attend industry events.

• High ethical…