Front Desk Coordinator

Connecticut GI
, a division of GI Alliance, is looking for a full‑time experienced Front Desk Coordinator to join our South Windsor Care Center
. We are the largest gastroenterology practice in the state of Connecticut with over 30 Care Centers and are still growing. Our employees are the foundation of our practice, and we pride ourselves on having been named a TOP WORKPLACE 8 times. Our team of clinical and administrative support staff works collaboratively with physicians and advanced practitioners to provide patients with the most comprehensive and compassionate care.

Here at CTGI, we promise to treat every patient as if they were a member of our own families, and we seek team members who embody this vision.

• Selected as a Top Workplace 8 times
• Competitive Pay
• Very fast‑growing practice

• Providing a remarkable patient experience: schedule office visits, confirm appointments, update patient insurance and demographic information, answer incoming calls, and document using Epic EMR.
• Attention to detail: compose, process, and follow up on electronic phone messages and alerts.
• Team player: use EMR to answer quick questions appropriate for administrative staff.
• Versatility: process insurance authorizations when required.
• Expertise: monitor the schedule of assigned providers, noting and correcting errors as appropriate.

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills.
• Exceptional interpersonal and customer‑service skills (3+ years of professional experience).
• Prior front‑desk experience in a medical setting.
• Experience with an EMR system is ideal;
  Epic experience is a plus.
• Microsoft Office: 3 years (Required).
• Customer Service: 3 years (Required).
• EMR systems: 1 year (Preferred).

• Job type:
  Full‑time
• Salary:
  From $18.00 per hour, depending on experience
• Benefits:
  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
• Schedule:
  
  8‑hour day shift, Monday to Friday, 8:00am – 5:00pm
• Work location:
  
  In person

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Basic arithmetic: make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment.
• Skill in handling paperwork and filing appropriately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft Excel, e‑mail, Internet, and Microsoft PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please note:

All job offers are contingent on the successful completion of a pre‑employment criminal history check.

EEO/AA-M/F/disabled/protected veteran