Client Service Representative

We are seeking an experienced Client Service Representative to join VCA Valley Animal Hospitals.

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions: greeting visitors, answering telephones, guiding clients and pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and educating clients on general animal husbandry and non‑medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times—both inside and outside.

VCA Valley is a 4‑doctor practice open six days a week.

Benefits: competitive compensation, medical, dental, and vision insurance, paid vacation and sick days, 401(k), generous employee pet discounts, and more.

We are proud to be an Equal Opportunity Employer – Veterans/Disabled. For a complete EEO statement please visit our career page at