HVAC Service Manager

Are You Ready to Lead From the Front?

Glasco Heating & Air Conditioning is seeking a strong, field-driven Service Leader to oversee and grow our residential HVAC service department in South Windsor, CT.

We are looking for a CT-licensed HVAC professional who combines technical expertise with leadership ability
. This is an opportunity for a proven Service Manager, Service Lead, Technical Field Representative, or Senior Service Technician with reporting and team oversight experience who is ready to elevate performance, accountability, and customer satisfaction.

If you believe leadership means setting the standard, mentoring technicians, driving revenue ethically, and delivering exceptional customer experiences - we want to talk to you.

$85,000 - $110,000 a year

What You'll Do

As our Service Manager, you will serve as a leader, coach, technical authority, and revenue driver for the service department.

Leadership & Team Development

Lead, mentor, and hold accountable service technicians to achieve performance and customer satisfaction goals

Conduct ride-alongs, field evaluations, and technical training

Recruit, interview, and onboard new technicians

Run daily huddles, weekly meetings, and 1:1 performance reviews

Provide hands-on field support during peak demand

Ensure a culture focused on safety, professionalism, and accountability

Operational Oversight

Oversee scheduling, dispatch coordination, and technician productivity

Review invoices, job documentation, photos, and reports for accuracy and profitability

Monitor KPIs including revenue, conversion rates, callbacks, and technician efficiency

Prepare/review payroll, commissions, and performance incentives

Assist in managing inventory and truck stock with warehouse coordination

Collaborate with call center and dispatch to maximize opportunity flow

Assist with price book updates and ensure profit margins are maintained

Financial & Performance Management

Help develop annual budgets and manage departmental expenses

Drive revenue growth through coaching and ethical upselling practices

Track and report department performance metrics

Ensure staffing levels align with seasonal demand

Required Qualifications

Must hold a valid Connecticut HVAC license

EPA Universal Certification

Valid driver's license with clean driving record

Minimum 3-5 years in HVAC supervisory, lead technician, or management role

5-8+ years of hands-on HVAC service experience

Strong knowledge of HVAC systems, diagnostics, repairs, duct modifications, and system design

Experience reviewing reports, job costing, and technician performance metrics

Service Titan experience strongly preferred

Proficiency with Microsoft Office (Excel, Word)

Knowledge of OSHA safety standards

Ability to work Saturdays when business demands require

Willingness to perform local travel (~25%)

Ideal Background Profiles

We encourage candidates with experience as:

HVAC Service Manager

Service Lead / Lead Technician

Technical Field Representative

Senior Service Technician with reporting and coaching responsibilities

What We Offer

At Glasco Heating & Air Conditioning, we don't just offer jobs - we build careers.

401(k) with company match

Health, Dental & Vision Insurance

Health Savings Account (HSA)

Paid Time Off (Vacation, Sick, Personal)

Parental Leave

Short-Term & Long-Term Disability

Company-Paid Life Insurance

Ongoing training & professional development

Friends & Family Service Discounts

Year-round work stability

Performance bonuses & commission opportunities

Schedule

Full-time

Monday-Friday

Saturdays as needed

Year-round employment

The Leader We're Looking For

You are:

A licensed CT HVAC professional

Confident leading from the field, not just the office

Data-driven and comfortable reviewing performance metrics

Organized, decisive, and accountable

Passionate about developing technicians

Focused on customer satisfaction and revenue growth

Experienced with Service Titan or similar field service software

If you're ready to take ownership of a growing service department and make a measurable impact in South Windsor and surrounding communities, we'd love to connect.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.