Director DevOps

Since 2002, Ticket Network has served the ticketing and event industry as the go-to platform team for promoters, venues, and resale operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce technology, affiliate marketing, and unrivaled expertise in the entertainment industry, Ticket Network has been providing top-tier, customizable solutions to provide great service to consumers and clients alike.

This role involves spearheading initiatives to optimize system reliability, scalability, and operational efficiency while driving innovation in Dev Ops practices. You will build and oversee a world-class Dev Ops organization, align strategies with business objectives, and ensure the success of major technology initiatives, including releases and upgrades.

• Define and execute overall Dev Ops strategy
• Build and manage high-performing Dev Ops team
• Lead major releases and upgrades
• Ensure system reliability and cost-efficiency

• Define and execute the enterprise-wide Dev Ops strategy, aligning with organizational goals and objectives.
• Build, mentor, and lead a high-performing Dev Ops organization, cultivating a culture of collaboration, innovation, and operational excellence.
• Foster strong partnerships with engineering, product, and business leaders to align Dev Ops goals with company priorities.
• Spearhead, own, and be fully accountable for the planning, execution, and success of major technology initiatives, including releases and upgrades.

• Oversee the design, implementation, and continuous optimization of CI/CD pipelines to enable efficient, reliable, and secure software delivery at scale.
• Drive enterprise-wide automation initiatives for infrastructure provisioning, configuration, and maintenance.
• Establish metrics and KPIs to measure the effectiveness of Dev Ops practices and continuously identify areas for improvement.

• Provide executive oversight of cloud and on-premises infrastructure, ensuring scalability, performance, and cost-efficiency.
• Champion security best practices, including access controls, patching, and Dev Sec Ops  integration, to safeguard infrastructure and data.
• Ensure compliance with relevant standards and regulations, positioning the organization as a leader in security and compliance.

• Develop and maintain robust backup, recovery, and failover strategies to ensure business continuity. Oversee disaster recovery planning, testing, and validation to prepare the organization for potential disruptions.
• Lead the organization in reducing incident frequency and impact through proactive risk mitigation strategies.

• Own enterprise-level monitoring and alerting solutions (e.g., Data Dog, ELK) to ensure system health and performance.
• Evaluate, adopt, and implement new tools and technologies to enhance the organization’s Dev Ops capabilities.

• Ensure alignment of infrastructure strategies with application needs by collaborating with development, operations, and security teams.
• Promote transparency and knowledge sharing by documenting infrastructure processes, configurations, and procedures.

• Management skills of Dev Ops Teams
• Hybrid Cloud Administration with VMWare and AWS and beneficial as well in Azure
• Strong communication written and verbal

• Certifications in relevant areas such as AWS, Azure, Kubernetes, or Dev Ops methodologies.
• Preferred Experience:
• Experience driving enterprise-level technology transformations.
• Proficiency in leveraging data-driven insights to guide strategic decisions.

• Proven success in a senior leadership role, such as Director or equivalent, overseeing large-scale Dev Ops organizations.
• Extensive experience leading CI/CD, cloud infrastructure, and Dev Ops automation strategies in complex hybrid cloud environments.
• Strong understanding of Dev Sec Ops  principles, compliance standards, and modern security practices.
• Exceptional communication, leadership, and decision-making skills with a track record of cross-functional collaboration at the executive level.
• Experience with Azure Dev Ops.

• Experience driving enterprise-level technology transformations.
• Proficiency in leveraging data-driven insights to guide strategic decisions.

Regular Working hours : 40 Hrs per week. Occasional off hours nights and weekends

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